"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 300+ locations worldwide
- Fortune 500
- Globally unified systems
As a FTZ Supervisor, you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers.
Major Duties and Responsibilities
- Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.
- Ensure the team''s activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
- Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)
- Ensure the team operates in accordance with the policies and procedures of Expeditors
- Ensure our clients are receiving an exceptional level of customer service
- Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management
- Assist team members with problem solving and customer service
- Perform entry/admission/withdrawal audits and implement corrective actions
- Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI''s, working with Customs & PGA''s, etc.
- Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
- Create SOPs and transitioning new clients within the team
- Periodically review existing SOPs for accuracy and update or send to agent to update as necessary
- Ensure all team members are following Expeditors'' credit and OCL process.
- Review rate schedules for accuracy
- Ensure all files are billed timely, accurately and accounting discrepancies are resolved
- Ensure proper usage of GL codes
- Monitor overtime
- Review profitability and productivity - with a goal of eliminating waste
- Keep team''s morale at a high level and maintain a low level of unplanned turnover
- Train, Motivate, Challenge and Mentor other employees
- Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.
- Prepare Annual Employee Reviews and 1 on 1s for members of your team.
- Ensure all team members meet or exceed training requirements and deadlines
- At least 3 years of Customs/FTZ Brokerage Experience with Expeditors'' Internal System
- At least 1-2 years of lead/supervisory experience
- Well-rounded knowledge of the HTSUS
- Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
- Well-rounded knowledge of the Foreign-Trade Zones Manual
- Knowledge and experience with Participating Government Agencies
- The ability to troubleshoot and solve problems quickly and effectively
- Strong Management Skills
- Must be able to commute to the Pullman/El Paso Facility
- High School Degree or equivalent required
- Must be legally authorized to work in the United States
- Must have the ability to work overtime and/or weekends in support of the department needs
- Fluent in English and Spanish, both written and verbal
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Comfortable with numbers and basic mathematical skills
- Familiarity with 10-key usage
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be pro-active in thought and action
- Strong organizational Skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- Comfortable working in a professional business environment
- Proven ability and desire to learn new software and technologies
- Knowledge of Expeditors Internal System Preferred
- Undergraduate Degree Preferred
- Customs Brokerage License or Actively pursuing and taking the exam
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company