Highlights
Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the company. Portfolio Management may include: maintaining average CAPES assigned by state and firm, following up with other departments and/or local counsel for outstanding items, and providing information and chronologies for investor requested reporting.
Numbers & Facts
| Location | Miami, Florida |
| Industry | Banking |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 2002 |
| Website | http://www.myrocketcareer.com |
Description
Hybrid role - Must live within a commutable distance to the office in Miami, FL for in-office responsibilities
Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the company.
Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures; has the ability to apply knowledge to a variety of work assignments that vary in nature with a moderate level of difficulty. Serve as the single point of contact and subject-matter-expert for a customer pipeline or a mortgage function. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. General understanding of federal and state mortgage servicing requirements and standards. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes. Ability to operate under strict deadlines and within short timeframes. Proven ability to manage time, priorities and resources to achieve goals.
About the role
Maintain attorney communication via phone, email, Fortracs, and Black Knight LoanSphere.
Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met.
Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing.
Responsible for special projects and reporting required by investors.
Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any.
Ensure compliance with all state and investor requirements.
Negotiate any opportunities to shorten timeline, drive performance, or minimize loss.
Portfolio Management may include: maintaining average CAPES assigned by state and firm, following up with other departments and/or local counsel for outstanding items, and providing information and chronologies for investor requested reporting.
Meet requirements/goals set forth for turn over ratio, FNMA timeline completion, milestone tracking exceptions, avoidable delays, and pull through rate.
About you
Education & Professional Experience: Typically requires a minimum of 2 years of work experience. Associates degree preferred with two years customer service experience. Mortgage and/or Financial Services experience a plus. High school diploma or state approved equivalency required.
Leadership/Hierarchy: Operates effectively under general supervision. Ability to train new or existing staff when necessary. Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.
Level of Decision Making: Applies judgment to resolve issues and/or make recommendations. Utilizes sound judgment to identify the best solution to critical issues within a functional area. Utilizes technical skills to recommend solutions.
Individual/Customer Impact: Decisions and actions have impact on success of project team, department and/or client. Scope of work occasionally impacts assigned business area, other business units and/or processes. Provides advice and assistance to help others accomplish their work. Proven ability to serve as a champion for our customers. Ability to handle escalated issues timely and appropriately.
Communication: Demonstrates high-level verbal and written communication skills. Ability to deliver thorough communications to a team and/or peers. Skilled in presenting to small groups.
Technical Proficiency: Demonstrate intermediate to advanced computer and software skills necessary for job function. Proficiency with Microsoft Office. Proficiency with Fortracs/Lenstar preferred.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at
Careers@Rocket.com
.About Company
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.