Ford Mobile Service Coordinator Winter Haven

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.This role coordinates and manages all Mobile Service activities within the dealership.

Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process

• Mobile Service Advisor

• RO creation

• Ensure correct parts

• RO closeout

• Process payment

• Manage Parts Process

• Coordinate with Parts Department to ensure parts availability for repair

• Coordinate with Parts Department to add additional sales

• Ensure Mobile Service Units are loaded with needed parts for repairs

• Add parts to the RO as required

• ensure unused parts are accounted for and added back into inventory

• Schedule

• Take incoming Mobile Service requests

• Determine scheduled day and time , maximizing route optimization

• Route

• Utilize Route Optimization to set Mobile Service appointments

• Dispatch

• Dispatch appropriate Mobil Service Unit and Technician for requested repair

• Determine if repair request is within the Mobile Service scope

• Customer Communication Prior to and During Repair

• Confirm customer appointment

• Communicate day of Mobile Service status

• Customer Follow-Up

• Ensure customer satisfaction

• Marketing

• Solicit Fleet business

• Promote Mobile Service