Ford/Lincoln Service Manager
O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*
Service Manager Compensation and Benefits:
- Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO
- 401(K)
Service Manager Responsibilities:
- Ensure customers receive prompt, courteous, and effective service.
- Serve as a liaison between technicians and customers.
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
- Manage and hire technicians and service advisors.
- Interview and make new hires.
- Distribute work between technicians.
- Prioritize required services.
- Ensure customers have a positive dealership experience.
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
- Spend quality time building relationships with the customers.
- Forecast goals and objectives for the department.
- Understands and ensures compliance with manufacturer warranty policy and procedure.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.