Food Service Supervisor - Crossroads Café

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Food Services Supervisor-ASU Working Title Food Service Supervisor - Crossroads Café Location Boone, NC Job Category 8 Position Number 038461 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Campus Dining - Crossroads Coffee House - 170530 Primary Purpose of Position

• To be an effective supervisor for Appalachian State University Campus Dining by managing work processes and performance.
• Present a positive and professional image at all times.
• To serve the Appalachian community using sustainable practices, creative and intentional menus, and engaging customer service.
• Assisting assigned unit with any additional assigned tasks after completing primary duties.

Minimum Qualifications

Graduation from High School or possession of a GED, and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the position's role may be substituted on a year-for-year basis.

Degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

• Supervises all full-time, temporary and student employees in assigned area.
• Orders food supplies and completes work orders for equipment repair.
• Recognizes potential problems in service, addresses, and resolves promptly and respectfully.
• Facilitates communication among the work groups in a manner that helps accomplish daily work goals.
• All ASU Campus Dining employees are required to work during home football games or any other special campus event as needed.
• Campus work location may vary depending on the event.

Knowledge, Skills, & Abilities Required for this Position

• Knowledge of personnel management and food production.
• Good time management and food safety skills.
• Ability to delegate tasks to student and full-time employees.
• Ability to ensure good customer service by helping train and coach all employees in their charge.
• Ability to plan and coordinate breaks and schedules to ensure proper coverage of meal service.
• Manage daily unit operations.
• Must possesses the skills to do maintenance on all our coffee shop machines and equipment across all campus dining units.
• The ability to program espresso, grinders and coffee makers across all campus dining units.

Preferred Qualifications

2 years of related Barista and coffee shop maintenance experience;

Preferred Coffee Machine Maintenance certification

Preferred Coffee Shop or QSR supervision

Obtain ServSafe for Management certification within 1 year of employment

Required Functional Competencies to Successfully Perform Job Duties.

• Communication,
• Customer Service,
• Interpersonal Skills,
• Knowledge-Technical,
• Safety and Health Compliance

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Campus Dining is a Sunday - Saturday, 6:00 am - 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off.

Employees may be required to work some flex hours to support the needs of the business and/or for special campus events. Schedules will be adjusted as needed to provide coverage in these cases.

Employees are considered mandatory staff and are subject to call back anytime 365 days a year. Report to work on alternating holidays to check all food service buildings. When required employee must make needed repairs during holiday and weekend checks.

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff Yes Physical Demands of Position

• Requires a significant amount of time on your feet as much as the full 8 hours you are here.
• Must be able to deal with extreme heat and cold at times in a fast-paced environment.
• Must be able to lift and move heavy equipment weighing up to 100 lbs. on a daily basis without any restrictions.
• This position must be able to remain stationary 50% of the time.
• This position needs the ability to traverse a crowded area multiple times a day.
• Work in this position requires the sustained use of a computer and other office equipment.
• This position requires the ability to communicate ideas and needs as well as understanding and answering questions and concerns from staff.
• This position requires the ability to observe details at a close range.

Overall Competency Level Journey Salary Grade Equivalency 50 Salary Range Anticipated Hiring Range $42,177 - $44,200

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 07/30/2026 Closing Date 08/30/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

For consideration, please attach the following:

• Resume and/or CV
• Cover Letter is Optional on the documents page

Include at least 3 references in the body of the application

Search Chair Name Anna Loggins Search Chair Email logginsan@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/55466 Posting Number 201503022P

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have knowledge of standard sanitation practices necessary to ensure safe handling of food?

• Yes

• No

• Do you have a basic knowledge of food service equipment?

• Yes

• No

• Do you have food service experience in a high volume location?

• Yes

• No

• Do you have experience supervising other employees (both student employees and full-time employees)?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter / Letter of Interest
• Curriculum Vitae