Food Server - Cliff House at Wynn Las Vegas

Wynn Resorts

Las Vegas, NV

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JOB DETAILS

SKILLS

Allergies, Bartending, Beverages, Bussing, Check Processing, Communication Skills, Corporate Policies, Detail Oriented, Establish Priorities, Financial Operations, Financial Transactions, Food Delivery, Food Services, Food and Beverage Industry, Interpersonal Skills, Maintenance Services, Multitasking, Operational Support, Operations, Organizational Skills, Payment Processing, Regulatory Compliance, Resort Construction, Restaurant, Revenue Growth, Sales, Service Delivery, Up-Selling

LOCATION

Las Vegas, NV

POSTED

1 day ago

Company Description

Job Description

The Food Server - Cliff House is responsible for delivering an exceptional dining experience within Wynn Golf Club's premier restaurant destination. Combining elevated cuisine with the unique atmosphere of a luxurygolf environment, Cliff House serves resort guests, golfers, members, tournament participants, and VIP patrons seeking personalized and attentive service.

This role serves as the primary point of contact throughout the guest experience, providing expert menu guidance, refined service execution, and genuine hospitality. The Food Server is expected to anticipate guest needs, build meaningful guest connections, and deliver service that reflects Wynn's Forbes Five-Star standards while embodying the welcoming and sophisticated culture of Wynn Golf Club.

Key Responsibilities

Guest Experience & Service Delivery

Provide attentive, personalized service to guests throughout all phases of the dining experience
Anticipate guest needs and preferences to create a seamless and memorable experience
Maintain a polished, professional presence consistent with Wynn's luxury hospitality standards
Build rapport with resort guests, golfers, members, and VIP patrons to encourage guest loyalty and repeat visits
Create a welcoming atmosphere that complements both the refined dining experience and golf club setting
Ensure every guest interaction reflects Wynn's commitment to exceptional service

Order Taking & Menu Expertise

Demonstrate extensive knowledge of food, wine, cocktail, and beverage offerings
Accurately take and enter food and beverage orders, including modifications, allergies, and dietary restrictions
Provide informed recommendations based on guest preferences, occasions, and dining goals
Clearly communicate menu descriptions, ingredients, preparations, and featured specialties
Maintain knowledge of seasonal menu changes, golf event offerings, and specialty dining programs
Promote signature menu items and beverage pairings to enhance the guest experience

Food & Beverage Service

Execute proper fine dining sequence of service while maintaining accuracy and attention to detail
Deliver food and beverages according to established presentation and service standards
Perform wine, cocktail, and beverage service in accordance with luxury dining expectations
Monitor tables continuously to ensure proper pacing of courses and overall guest satisfaction
Coordinate service timing to accommodate individual guests, large parties, golf outings, and special events
Ensure all food and beverages are delivered at optimal quality and presentation

Table Maintenance & Service Precision

Maintain clean, organized, and impeccably presented tables throughout service
Coordinate closely with food runners and bussers to ensure seamless service execution
Perform pre-bussing and table maintenance to preserve the dining environment
Monitor and maintain table settings, glassware, linens, and service details
Ensure all presentation standards reflect the quality and atmosphere of Cliff House
Maintain awareness of guest needs while ensuring dining room readiness and efficiency

Guest Relations & Service Recovery

Respond promptly and professionally to guest questions, concerns, and special requests
Partner with management to execute service recovery solutions when necessary
Deliver consistent, personalized service to all guests, including VIPs, members, and tournament participants
Support special celebrations, private events, and customized guest experiences
Exercise discretion and professionalism when handling guest concerns

Coordination & Team Collaboration

Work collaboratively with hosts, food runners, bussers, bartenders, culinarians, and management to ensure exceptional service
Effectively communicate guest preferences, allergies, dietary restrictions, and special requests
Participate in pre-shift meetings and team briefings regarding VIP guests, golf events, tournaments, and daily priorities
Support special functions, member events, and golf-related dining experiences as needed
Foster a positive team environment focused on operational excellence and guest satisfaction

Financial & Operational Responsibilities

Accurately process guest checks and complete all financial transactions according to department procedures
Promote menu items, wine selections, specialty beverages, and featured offerings to drive sales
Support departmental revenue goals through thoughtful upselling and guest engagement
Maintain accountability for all transactions, cash handling procedures, and payment processing
Complete side work, opening duties, and closing responsibilities accurately and efficiently

Compliance & Brand Standards

Adhere to all Wynn grooming, appearance, and uniform standards
Follow all health, safety, sanitation, and responsible alcohol service regulations
Uphold Forbes Five-Star service standards and Wynn's luxury hospitality expectations
Execute all responsibilities in accordance with company policies and departmental procedures
Act as an ambassador of Wynn Las Vegas, Cliff House, and Wynn Golf Club by demonstrating a commitment to luxury hospitality and exceptional guest service

Qualifications

Education & Experience

High school diploma or equivalent required
2-3+ years of experience as a server in a fine dining restaurant, luxury hospitality environment, private club, golf club, or upscale food and beverage operation preferred
Strong background in upscale dining, wine service, luxury hospitality, or member-focused service environments preferred
Experience serving high-profile guests, members, or VIP clientele preferred
Candidates must be at least 21 years of age

Knowledge & Skills

Advanced knowledge of food, wine, cocktails, and beverage service
Excellent communication and interpersonal skills
Strong attention to detail and commitment to delivering exceptional guest experiences
Ability to multitask and prioritize effectively in a fast-paced environment
Ability to maintain professionalism and composure under pressure
Strong sales and guest engagement skills
Knowledge of luxury hospitality, golf club etiquette, and membership-style service preferred
Ability to anticipate guest needs and provide personalized recommendations

Licenses & Certifications

Must be able to obtain and maintain all required work cards and licenses

Work Environment

Upscale dining restaurant located within the Wynn Golf Club environment
Luxury guest-facing atmosphere serving golfers, members, resort guests, tournament participants, and VIP patrons
High-touch service environment requiring constant guest interaction and attention to detail
Indoor and outdoor-adjacent restaurant setting supporting daily dining operations, golf events, and private functions
Flexible schedule required, including early mornings, evenings, weekends, holidays, tournaments, and special events

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Food Server - Cliff House at Wynn Las Vegas

Wynn Resorts

Las Vegas, NV

About the Company

Wynn Resorts

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