JOB SUMMARY
Responsible for maintaining a fully stocked and organized work area and ensuring that guests have a favorable dining experience. Promote the Family Style Service culture through actions and positive attitude.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Set up and break down of assigned work stations and maintaining its cleanliness.
- Keep station full at all times, especially during peak business times.
- Responsible for informing customers of the ingredients when asked.
- Cover cashiers on breaks and take guests' orders.
- Answer questions about food items, making recommendations upon request.
- Remove customers' dirty dishes from tables during the course of their meal using trays.
- Assist hosts with seating guests if necessary.
- Resetting tables after they have been cleared.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Accurately and appropriately set up banquet functions.
- Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen.
- Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items.
- Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Perform other duties as assigned or reasonably requested by any member of management.