Food & Nutrition Services - Eligibility Caseworker I

What You''ll Be Doing

Apply today to be part of the Wake County's Food and Nutrition Services (FNS) team and help neighbors access the food they need to thrive. As a Food and Nutrition Services Eligibility Caseworker I, you'll be a vital part of this mission-supporting families, reducing food insecurity, and strengthening our community.

In this role, you will guide residents through the FNS eligibility process, ensuring they receive timely and accurate support. You'll connect individuals to essential resources, provide compassionate service, and help maintain the integrity of this critical program.

Essential Functions

• Interview applicants (by phone or in person) to assess eligibility
• Evaluate information and determine initial or ongoing benefits
• Request and verify documentation according to program policies
• Enter accurate data into NC FAST and related systems
• Provide referrals to community partners and additional services
• Maintain timely, clear documentation and manage caseloads using OnBase
• Support teammates by providing backup coverage and completing required reports
• Meet established performance standards for quality and productivity

Wake County isn't just a workplace - it's a mission-driven team that empowers you to grow, thrive, and make a meaningful impact in our community. When you join #TeamWake, you'll find supportive teammates, wide‑open opportunities for advancement, and a culture built around service, collaboration, and celebrating each win together. Your work matters here - and so does your wellbeing. Step into a career where you're valued, encouraged, and able to build a future with purpose.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Experience assessing the financial capabilities and need for financial assistance Financial Counseling)
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population
• Spanish language skills

How Will We Know You''re ''The One''?

Adaptability, accountability, and strong integrity Ability to apply detailed policy and calculate budgets accurately Excellent attention to detail Calm under pressure and able to manage stressful situations Strong communication skills-written and verbal Customer service minded and respectful of client diversity Comfortable with NC FAST, Hyland OnBase, Microsoft Office, and related tools

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:00 pm

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/21/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.