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Food Expeditor - Town Company
The Unbound Collection
Hotel Kansas City
US - MO - Kansas City
Bars/Restaurants/Outlets
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: KAN003380
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Summary
Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.
In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.
Position Overview
Reporting to Food & Beverage leadership, the Food Expeditor / Expo is a key service colleague responsible for supporting the flow, timing, accuracy, and presentation of food from the kitchen to the dining room. This role serves as an important communication link between culinary and service teams, helping ensure each dish is complete, properly presented, and delivered with the timing and care expected in The Town Company.
The Town Company is a chef-driven restaurant within Hotel Kansas City, where thoughtful hospitality, strong teamwork, and attention to detail are essential to the guest experience. The colleagues who thrive in this role are dependable, organized, composed under pressure, and comfortable working in a fast-paced, high-touch food and beverage environment. This position is well-suited for someone who enjoys culinary details, clear communication, and helping both the kitchen and dining room succeed during service.
Key Responsibilities
Guest Experience & Service Support
- Help support a polished and timely dining experience by ensuring food is presented accurately and delivered according to service standards.
- Maintain awareness of guest pacing, special requests, modifications, allergies, and dietary needs as communicated by servers, chefs, and managers.
- Support the guest experience indirectly by helping prevent delays, missed items, incorrect orders, and presentation inconsistencies.
- Communicate clearly and respectfully when service needs shift or issues arise.
- Help maintain the quality, care, and consistency expected in a chef-driven restaurant environment.
Food Expediting & Service Flow
- Serve as the primary communication point between the kitchen and front-of-house team during service.
- Review orders for accuracy, completeness, timing, modifications, and special instructions before dishes leave the kitchen.
- Coordinate pacing of courses to support smooth service flow for individual tables and the dining room as a whole.
- Confirm that dishes are complete, properly garnished, and presented according to culinary and restaurant standards.
- Communicate with servers, server assistants, chefs, and managers to resolve missing items, timing concerns, or order discrepancies.
- Help ensure that food is delivered to the correct table and seat position when applicable.
- Maintain organization and cleanliness of the expo station before, during, and after service.
- Stay informed of menu changes, unavailable items, special preparations, and service notes for each shift.
Safety, Sanitation & Compliance
- Follow all departmental policies, food safety standards, sanitation expectations, and service procedures.
- Support safe handling of food, including awareness of allergens, dietary restrictions, and cross-contact concerns.
- Maintain cleanliness and organization of the expo area, service tools, and related workspaces.
- Report equipment, service, or safety concerns promptly to management.
- Report for scheduled shifts on time and in compliance with uniform and appearance standards.
Collaboration & Operational Support
- Work closely with culinary, service, and leadership teams to support a consistent and well-paced guest experience.
- Communicate professionally and respectfully with colleagues during high-volume or high-pressure periods.
- Assist with service setup, side work, food running, clearing, or other support needs as directed by management.
- Adjust priorities quickly as business levels, guest needs, and kitchen timing change.
- Complete other duties as assigned by management.
Qualifications
Qualifications
Education
- High school diploma or GED equivalency required.
Experience
- Prior food and beverage, restaurant, or hospitality experience required.
- Experience in an upscale, chef-driven, high-volume, or high-touch restaurant environment preferred.
- Availability aligned with The Town Company's operating hours required, including evenings, weekends, and holidays as business needs require.
Technical & Operational Knowledge
- Strong understanding of basic restaurant service flow, food presentation, timing, and communication standards.
- Ability to learn menu items, ingredients, preparation methods, modifications, and common allergens.
- Ability to work with urgency while maintaining accuracy, professionalism, and composure.
- Strong organizational skills and attention to detail required.
Core Competencies
- Guest Focus: Supports a positive dining experience by helping ensure food quality, accuracy, timing, and presentation.
- Communication: Communicates clearly, calmly, and professionally with culinary, service, and leadership teams.
- Accountability: Demonstrates reliability, accuracy, follow-through, and ownership of assigned responsibilities.
- Collaboration: Works effectively with both kitchen and dining room colleagues to support smooth service.
- Professionalism: Maintains composure, respect, and good judgment in a fast-paced service environment.
- Attention to Detail: Notices order details, presentation standards, modifications, and service needs before they impact the guest.
- Adaptability: Adjusts priorities quickly as service volume, guest needs, and kitchen timing change.
Work Environment & Physical Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand, walk, bend, reach, and continuously perform essential functions for an extended period of time.
- Ability to lift, push, or pull up to 30 lbs. as needed.
- Ability to work in a fast-paced kitchen and restaurant environment with frequent communication, movement, and changing priorities.
- Ability to maintain accuracy, professionalism, and positive communication during high-volume service.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We offer excellent benefits!
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, Vision, 401K at 30 days of employment!
- Life and Disability Insurance
- 401K with company match
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Employee Stock Purchase Plan
- Tuition Reimbursement Program
Apply
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