| Location | Dallas, Texas |
| Website | smi-hotelgroup.com |
Absolutely. Here is a hotel-specific Food & Beverage Supervisor job description that you can use for recruiting, HR, or a job posting.
Department: Food & Beverage
Reports To: Director of Food & Beverage / Food & Beverage Manager
Employment Type: Full-Time
The Food & Beverage Supervisor is responsible for supervising the daily operations of the hotel’s food and beverage outlets, including restaurants, bars, banquets, room service, and other F&B operations as assigned.
This position provides hands-on leadership to ensure excellent guest service, consistent food and beverage quality, proper sanitation and safety practices, accurate cash handling, and compliance with hotel and brand standards. The Food & Beverage Supervisor supports the Food & Beverage leadership team in achieving departmental goals while creating a positive and professional environment for employees and guests.
Supervise the daily operations of assigned food and beverage outlets.
Ensure all outlets are properly staffed, stocked, clean, and prepared for service.
Monitor service throughout the shift and ensure guests receive prompt, courteous, and professional service.
Ensure food and beverages are prepared and served according to hotel standards.
Conduct opening, closing, and shift-change procedures.
Assist with restaurant, bar, banquet, and room-service operations as needed.
Monitor guest traffic and adjust staffing and service levels accordingly.
Communicate operational needs and concerns to the Food & Beverage Manager or Director.
Provide exceptional service and create a welcoming experience for hotel guests.
Respond promptly and professionally to guest questions, requests, and complaints.
Resolve guest concerns within established guidelines and escalate issues when appropriate.
Follow up with guests to ensure concerns have been properly addressed.
Maintain a professional presence in all guest-facing areas.
Supervise, train, coach, and support Food & Beverage employees.
Assign daily duties and ensure employees understand their responsibilities.
Monitor employee attendance, punctuality, appearance, and performance.
Conduct pre-shift meetings and communicate daily goals, specials, events, and operational updates.
Provide ongoing coaching and feedback to employees.
Promote teamwork, accountability, and positive communication.
Assist management with employee evaluations and disciplinary documentation when necessary.
Ensure employees follow hotel policies and procedures.
Ensure compliance with food safety, sanitation, health department, and hotel requirements.
Monitor proper food handling, storage, labeling, temperatures, and rotation.
Ensure work areas, equipment, dining areas, and service stations remain clean and sanitary.
Monitor proper personal hygiene and employee appearance.
Report equipment, sanitation, or food-safety concerns immediately to management.
Ensure required food-safety documentation and procedures are followed.
Follow established financial-control procedures.
Ensure accurate handling of credit cards payment.
Monitor employee transactions and ensure proper posting of food and beverage charges.
Verify closing procedures as required.
Report discrepancies or unusual transactions to management.
Assist with inventory counts and product control.
Help minimize waste, theft, and unnecessary product loss.
Monitor food, beverage, and supply inventory levels.
Communicate ordering needs to management.
Assist with receiving and verifying deliveries.
Ensure products are properly stored and rotated.
Monitor portion control and product usage.
Help reduce waste and control food and beverage costs.
Assist with regular inventory counts.
Assist with the setup, service, and breakdown of meetings, banquets, weddings, and other events.
Review event details and banquet event orders with the appropriate team members.
Ensure food, beverages, tables, equipment, and service areas are properly prepared.
Supervise banquet employees during assigned events.
Communicate changes or special requests to the appropriate departments.
Ensure events are executed according to hotel standards and guest expectations.
Follow all hotel safety policies and procedures.
Ensure employees follow proper workplace safety practices.
Report accidents, injuries, hazards, and equipment concerns immediately.
Maintain compliance with applicable health, safety, and alcohol-service regulations.
Ensure employees follow hotel procedures regarding responsible alcohol service.
Assist with emergency procedures when necessary.
Maintain effective communication with Food & Beverage leadership and other hotel departments.
Coordinate with Front Office, Housekeeping, Engineering, Sales, Banquets, and other departments as needed.
Communicate staffing, maintenance, guest-service, inventory, and operational concerns promptly.
Review daily operational information and ensure important information is communicated to the team.
High school diploma or equivalent required.
Previous food and beverage, restaurant, hotel, or hospitality experience required.
Previous supervisory or leadership experience preferred.
Knowledge of restaurant and hotel food and beverage operations.
Strong customer-service and communication skills.
Ability to lead and motivate a diverse team.
Strong organizational and problem-solving skills.
Ability to work effectively in a fast-paced environment.
Knowledge of food safety and sanitation procedures.
Must be able to work independently and make appropriate decisions during the shift.
Food-handler certification and alcohol-service certification may be required based on local regulations.
Ability to stand and walk for extended periods.
Ability to bend, stoop, reach, and lift as required.
Ability to lift and carry food, beverage, equipment, and supplies.
Ability to push and pull carts, racks, and other equipment.
Ability to work in a fast-paced environment for extended periods.
Ability to work in areas with varying temperatures, including kitchens, storage areas, restaurants, bars, and banquet spaces.
This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, holidays, and special events based on business needs.
The Food & Beverage Supervisor is expected to:
Deliver consistent and exceptional guest service.
Maintain high food, beverage, cleanliness, and sanitation standards.
Effectively supervise and support the F&B team.
Maintain proper cash-handling and financial procedures.
Control food, beverage, and supply costs.
Minimize waste and product loss.
Ensure compliance with hotel policies and applicable regulations.
Communicate effectively with employees and management.
Address guest and employee concerns professionally.
Support the Food & Beverage department in meeting operational and financial goals.
Equal Opportunity Employer:
Hotel Indigo Downtown Dallas is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.