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I
Food Beverage Shift Supervisor
Island Resort & Casino
Harris, Michigan
13 days ago
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Highlights
Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events. Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
Numbers & Facts
Location
Harris, Michigan
Website
https://www.islandresortandcasino.com/employment
Description
Resolve customer complaints/concerns regarding customer service.
Assist with scheduling of adequate staff, assign work duties.
Oversee training for staff in customer service, work procedure and policy.
Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
Make recommendations for improvements on employee performance and quality service.
Record physical bar inventory at the beginning of each month.
Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events.
Monitor all coupons, discounts and receipts, ensuring all sales are registered.
Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
Other related duties assigned or requested by F & b direct and Managers.
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