Food Beverage Shift Supervisor

Island Resort & Casino

  • Harris, Michigan
  • 13 days ago

    Highlights

    Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events. Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.

    Numbers & Facts

    LocationHarris, Michigan
    Websitehttps://www.islandresortandcasino.com/employment

    Description

    • Resolve customer complaints/concerns regarding customer service.
    • Assist with scheduling of adequate staff, assign work duties.
    • Oversee training for staff in customer service, work procedure and policy.
    • Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
    • Make recommendations for improvements on employee performance and quality service.
    • Record physical bar inventory at the beginning of each month.
    • Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events.
    • Monitor all coupons, discounts and receipts, ensuring all sales are registered.
    • Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
    • Other related duties assigned or requested by F & b direct and Managers.

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