Food & Beverage Operations Supervisor

A Stylish Orange County Stay - Close to the Action. Away from the Crowds.

Hotel Fera, a DoubleTree by Hilton, is a boutique-inspired lifestyle hotel in the heart of Orange County. Just minutes from Disneyland Resort, Angel Stadium, the Honda Center, the Anaheim Convention Center, Chapman University, and John Wayne Airport, Hotel Fera offers stylish accommodations, locally inspired dining at The Peel Craftbar & Kitchen, handcrafted Starbucks coffee and grab-and-go favorites at K2 Koffee KITCHEN, an outdoor pool, pickleball courts, and more than 30,000 square feet of flexible indoor and outdoor meeting and event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Compensation: $27-$29/Hour.

Essential Job Functions:

Train, supervise and work with all Food & Beverage staff in order to ensure proper food preparation, Bar menu and

presentation according to hotel standards in order to ensure a high-quality product.

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Food & Beverage and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Related Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

• Perform line employees job functions as needed under high volume and emergency situations.
• Knowledge of food and beverage industry, current market trends and federal, state and local

laws pertaining to the hospitality industry, i.e., OSHA, Local Liquor Commission, Department

of Health and Sanitation regulation.

• Ability to access, understand and accurately input information using a moderately complex

computer system.

• Ability to effectively deal with internal and external customers and staff, some of whom will

require high levels of patience, tact, empathy and diplomacy to diffuse anger, collect accurate

information and resolve conflicts.

• Ability to move throughout the hotel property and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Thorough knowledge of food products, standard recipes and proper preparations.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to

time, is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying

schedules to reflect the business needs of the hotel. This includes nights, weekends and/or

holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards

available).

• Employee is always required to take on the responsibility and wear appropriate Personal

Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations and procedures to maintain a safe

environment.

Working Conditions:

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job

is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Qualifications:

• Bar, Culinary, sales and service background required. College degree in related field preferred.

• Ability to obtain any government required licenses or certificates.

• Extensive experience in restaurant, bar, banquet, stewarding, kitchen, sales, catering and

management required. Minimum two years supervisory experience in hotel industry.

• Additional language ability preferred.