| Location | West Palm Beach, FL |
Why us?
AtTheBen,WestPalmBeach,everycornertellsastory,andeveryconnectioncreatesopportunity.InspiredbythelegacyofByrd"Birdie"DeweyandhericonicBenTrovatoestate,ourAutographCollectionhotelblendsmodernluxurywithcreativity,sophistication,andaspiritofindividualitythatfeelsExactly Like Nothing Else.
PerchedalongtheIntracoastalWaterwayintheheartofdowntownWestPalmBeach,TheBenismorethanadestination-itisaplacewhereexceptionalhospitality,culinarycreativity,andmemorableexperiencescometogether.FromProper Grit,oursignaturewhiskyandsupperclub-inspiredrestaurant,toSpruzzo,ourrooftopMediterraneanloungewithsweepingwaterfrontviews,eachvenueoffersadistinctivediningexperiencethatreflectsthecharacterandenergyofourhotel.
AsaFood & Beverage Manager,youhavetheopportunitytoleadateamthatbringstheseexperiencestolifeeveryday.Fromcreatingawelcomingatmospheretodeliveringexceptionalservice,developingtalent,anddrivingoperationalexcellence,yourleadershipplaysanessentialroleinshapingtheguestexperienceandthesuccessofourrestaurantsandbars.
AtTheBen,webelieveluxuryisamindsetreflectedineverydetail-fromthewaywepresentourselvesandcommunicatewithoneanothertohowweanticipateguestneedsandcreategenuineconnections.Welookforleaderswhoinspiretheirteams,takeownership,thinkcreatively,andunderstandthatexceptionalhospitalitybeginswiththepeopledeliveringit.
Here, Food & Beverage is more than serving exceptional food and drinks. It's about creating memorable experiences, building strong teams, and setting a standard of hospitality that is Exactly Like Nothing Else.
Job Overview
Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. In a hotel inspired by the legendary Ben Trovato Estate and alive with the energy of modern West Palm Beach, this role contributes to something guests notice and remember. In the lively food and beverage spaces that animate The Ben's social character, this position is essential to the warmth and quality guests rely on.
Responsibilities
Manage the human resources within the department.
Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
Two to three full years of full employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing.
Climbing stairs -varies by location.
No driving required.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Benefits
The Ben Hotel and Sage Hospitality offer eligible associates a comprehensive benefits package that supports well-being, growth, and travel.
Medical, dental, and vision insurance
Health savings and flexible spending account options
401(k) retirement savings plan
Paid leave through Sage's Independence Plan for eligible salaried associates
Marriott travel discounts
Sage Hospitality hotel and restaurant discounts
Employee assistance program
Career development and advancement opportunities within Sage Hospitality and Marriott
Benefits are subject to eligibility requirements and plan terms.
ID: 2026-33688
Position Type: Regular Full-Time
Property : The Ben
Outlet: Hotel
Category: Restaurant Operations
Address : 251 N Narcissus Ave
City : West Palm Beach
State : Florida
EOE Protected Veterans/Disability