Benefits:- Employee discounts
- 401(k)
- Competitive salary
- Paid time off
Property: Delta Hotels Matteson Chicago & Fairfield Inn & Suites Matteson Chicago
Location: 500 Holiday Plaza Drive, Matteson, IL 60443
Position Summary
Garnet Hotels is seeking a passionate, hands-on Food & Beverage Manager to lead daily Food & Beverage operations at our dual-brand Marriott property in Matteson, Illinois.
This position oversees Applebee’s, hotel breakfast service, banquet functions, lounge operations, and other Food & Beverage outlets. The Food & Beverage Manager is responsible for delivering excellent guest experiences while maintaining Marriott, Applebee’s, and Garnet Hotels standards.
This is an operations-focused position. The successful candidate must spend approximately 80% of scheduled working time actively leading outlet operations, coaching associates, engaging with guests, and monitoring service execution.
Key Responsibilities
- Lead daily operations for Applebee’s, breakfast service, banquets, lounge service, and other Food & Beverage outlets.
- Maintain a visible leadership presence during peak meal and event periods.
- Ensure Marriott, Applebee’s, and Garnet Hotels standards are consistently followed.
- Conduct daily pre-shift meetings and provide ongoing coaching.
- Develop and conduct weekly service training for Food & Beverage associates.
- Recruit, train, coach, and develop supervisors and hourly associates.
- Monitor guest feedback, online reviews, and satisfaction scores.
- Handle guest concerns and implement service-recovery plans.
- Prepare schedules and manage labor according to business needs.
- Assist with inventory, purchasing, receiving, and cost control.
- Monitor food and beverage quality, waste, and profitability.
- Support banquet functions and special events.
- Ensure compliance with health, sanitation, food-safety, and liquor regulations.
- Promote a positive, respectful, and accountable work environment.
- Partner with hotel leadership to improve service and financial performance.
Qualifications
- Minimum five years of Food & Beverage management experience, preferably in a hotel or full-service restaurant.
- Strong knowledge of restaurant, banquet, bar, and hotel Food & Beverage operations.
- Proven experience leading, coaching, and developing teams.
- Experience with scheduling, labor management, inventory, purchasing, and cost control.
- Strong guest-service, communication, and conflict-resolution skills.
- Excellent organizational and problem-solving abilities.
- ServSafe Food Manager certification or ability to obtain it upon hire.
- BASSET certification or ability to obtain it upon hire.
- Ability to work mornings, evenings, weekends, and holidays.
- Marriott experience is preferred.
- Applebee’s or casual-dining management experience is a plus.
What We’re Looking For
We are looking for a leader who enjoys being in the operation—not behind a desk. The ideal candidate leads by example, develops associates, engages with guests, and maintains high service standards across every outlet.
Benefits
- Marriott hotel travel discounts, subject to eligibility
- Career-development and advancement opportunities
- Supportive leadership team
- Collaborative and service-focused work environment
- Opportunity to help launch and develop a premier dual-brand property
Equal Employment Opportunity
Delta Hotels Matteson Chicago and Fairfield Inn & Suites Matteson Chicago, managed by Garnet Hotels, are Equal Opportunity Employers. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.