| Location | Davenport, IA |
Must have extensive Beverage service knowledge.
Responsible for all Beverage Department operational quality aspects.
Responsible for drink menu development.
Develop, implement, and enforce service standards for the department.
Assist in the development of cost-related parameters for the department.
Maintain expenses to meet budgeted or forecasted goals. Schedule staff to meet designated payroll costs.
Develop processes for fast and efficient functionality and service.
Assess guest alcohol consumption and enforce gaming-related guidelines according to established laws and regulations.
Develop and coordinate a program that meets all Iowa Department of Health, Internal Controls, and government rules and regulations.
Maintain all necessary licenses required by local, state, and federal agencies to operate the Beverage department.
Responsible for all relevant inventories including rotation, par levels, physical inventories, and discontinued items.
Order all alcoholic beverage required for areas of responsibility.
Provide exceptional guest service for all external and internal customers.
Responsible for the operation of the Beverage department, successful performance of employees, and a favorable guest experience.
Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
Perform all functions of personnel within span of control, as needed.
Must maintain reasonable accessibility by phone for business purposes.
Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
Promote and ensure the safety and security of all guests and employees.
Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
Strong knowledge of Iowa Alcohol Division regulations, Health Department Codes, and sanitation laws.
Must be able to stand/walk for up to eight (8) consecutive hours.
Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
Ability to effectively utilize conflict-resolution techniques.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems and maintain mental concentration for significant periods of time.
Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.