Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.
City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises Walks and Devour brands. City Ferry, part of Hornblower Groups Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.
Hornblower Groups subsidiaries include:
• Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut. • Seaward Services Inc., a full-service shipping, waterfront logistics, and management company that specializes in the operation and maintenance of government and commercial vessels. • Anchor Operating System LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.
Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California, Boston, Massachusetts, Chicago, Illinois, London, United Kingdom, New York, New York, Dublin, Ireland, and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary
The successful Training Supervisor is responsible for the initial and ongoing training of all new hires and current crew. They must be able to coordinate training for all crew members so they are prepared to execute friendly and enthusiastic service.
Duties and Responsibilities
• Successfully perform all Front of the house (FOH) roles • Schedule all training and follow shifts for new crew • Work as a supervisor on cruises where new crew is training to lend a helping hand and ensure the training standards are being executed • Check in crew for pre-shift meeting by ensuring all are in the correct uniform per role • Provide crew with any knowledge needed to successfully execute the cruise • Keep all crew motivated throughout training • Develop strong teamwork within the crew • Assist with orientation, recruitment, and training, and retention of assigned vessels • Ensure crew are trained and consistently follow and adhere to proper company standards
Additional job duties assigned
Requirements & Qualifications
• High school degree or equivalent required • Understanding the ability to execute all F&B positions • Must be highly energetic and motivating • Maintain clean and professional standards • Strong communication skills • Strong organizational skills • Communicate effectively in oral and written form • Demonstrate ability to manage multiple priorities and tasks • Full product knowledge of Menu, Wine list, and Drink list
The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO
Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or relation, medical conditions, childbirth, breastfeeding, parental status, veteran, and/or military status, disability, physical or mental medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.