Food and Beverage Supervisor Department: Food and Beverage Employment type: Full-time Work Schedule: Varied hours including weekends, evenings, and holidays Reports to: Food and Beverage Assistant Manager Essential Duties and Responsibilities: - Must be able to fulfill all functions and duties of all Food and Beverage Department positions
- Supervise food and beverage staff to ensure efficient daily operation
- Conduct pre and post shift briefings with all Food and Beverage Department employees
- Ability to properly and safely operate all equipment used
- Initiate and impose disciplinary action according to museum policies and procedures
- Responsible for the conducting in-service and ongoing training of employees to ensure optimal customer satisfaction in quality, service, safety, and efficiency, as well as establishing and maintaining customer service standards
- Supervise guest experience to ensure excellent customer service is provided by the food and beverage staff
- Responsible for the continued compliance with local Health Department sanitation guidelines and codes
- Responsible for maintaining food and beverage presentation standards at all quick service restaurant and food carts
- Ensure all museum policies and procedures are being followed by all employees
- Identify concerns and work with management to resolve concerns
- Maintain a clean and safe work environment for customers and other employees
- Provide superior customer service to all customers in a polite and expedient manner
- Assist customers with all questions regarding City Museum including facility layout and amenities
- Follow all museum policies and procedures
- Other duties as assigned
Qualifications: - Must be at least 18 years of age or older
- Experience in department or equivalent supervisory experience preferred
- Ability to accept guidance and supervision
- Demonstrate ability to work independently
- Ability to communicate effectively with public, customers and staff members
- Be aware, attentive, and work well with others
- Energy and enthusiasm for long days
- Ability to work in extreme conditions and take precautions, including hydration, sun-protection and other precautions as necessary
Physical Requirements: - Must be able to stand or walk for long periods of time
- Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds.
- Must be able to lift and lower 25 pounds above shoulder level
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