Ensures staff is working together as a team to ensure optimum service and that guest needs are met.
Inspects grooming and attire of staff and rectifies any deficiencies. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
Ensures guests are attended to in a prompt, efficient and personalized manner.
Acts as a liaison between front of house and the kitchen staff to ensure timely and appropriate communications.
Ensures that the restaurant and restaurant facilities are kept clean, well-stocked and organized. Checks the maintenance of all equipment in the restaurant and notifies the Food & Beverage Manager of needed maintenance and repair.
Assures all opening and closing procedures and side work is completed, including all cleaning of equipment and storage areas, setting up necessary supplies and tools, un/locking doors, inspecting storage areas for organization, use of FIFO, and cleanliness, etc.
Assists in coordinating special functions with the Food & Beverage Manager.
Assists Food & Beverage Manager in performing and maintaining food and beverage inventory.
Assists with conducting pre-shift meetings to review specials, menu changes, house counts, etc.
Assists in the completion of revenue reports, production reports and other reports as needed.
Performs daily activities to include serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.
Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates.
Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other employees.
Ensures adherence to quality expectations and standards; and identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-saving initiatives.
Addresses complaints and resolves problems.
Assists in the coordination of department members that may include, but is not limited to: Hosts, Servers, Expediters, and Cashiers.
Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Performs other duties as required.