Food and Beverage Host

Ensure that prepaid birthday cakes, gift certificates, breakfast vouchers are communicated to a management member and server and marked correctly in Micros at the end of every shift. Maintain proper stock of supplies including stationery, office supplies and the special amenities for guests leaving the restaurant.

Primary Objective:

Responsible for planning seating in order to maximize revenue and guest satisfaction. The Host/Hostess will greet and seat guests in a welcoming, accommodating and professional manner. Provide guests with accurate and up-to-date information regarding the restaurant and its operations.
Areas of Accountability:

• Be comfortable with all aspects of the Food and Beverage operations.
• Open Availability
• Receive and record reservations by phone or in person according to established policies.
  • OpenTable
  • Daily IRD orders and deliveries
• Communicate with dining room staff so restaurant can be properly set up.
  • Bussing tables and turning them
• Ensure that all guests are quickly and politely greeted upon arrival.
• Monitor all waiting times and minimize guests waiting in the lounge & restaurant.
• Ensure that all information on the reservation sheet is fully understood and properly passed on to the appropriate personnel.
• Communicate with managers and General Manager about any questions involving special clients, requests or questions.
• Know the reservation list so upon check-in, guest names can be found quickly.
  • Any VIPs, VIP amenities 
• Ensure that prepaid birthday cakes, gift certificates, breakfast vouchers are communicated to a management member and server and marked correctly in Micros at the end of every shift. Confirm all prepaid information, special cake and menu orders with kitchen.
• Direct event guests to the appropriate location.

• Provide accurate directions, location and parking information.
• Knowledgeable of all outlet hours, menus and prices.
• React to any special requests.
• Acknowledge regular and VIP guests.
• Have a strong knowledge of menu items and be aware of any menu changes.

• Answer incoming calls (within three rings) with efficiency and with a pleasant, friendly, unpretentious tone of voice.
• Be fully capable of describing and recommending menu items.
• Take accurate and complete reservations in a thorough and legible manner and record all relevant information.
• Take accurate and complete messages and ensure they are delivered to recipient.
• Confirm all large parties’ dinner reservations in advance.
• Communicate with supervisor in reference to opening up last minute table availability.
• Side work to support servers.
• Maintain composure and professionalism in stressful situations.

• Acknowledge and greet regular guests upon arrival, using their names when possible.
• Avoid using negative terms (try and never say no, instead give another option).
• Check tables and chairs before seating guests to ensure area is spotless.
  • Vacuum seating area
• Escort guests to their tables and help them into their chairs.
• Provide accurate notation and identification of guests waiting in bar.
• Accurately communicate transfer of bar checks to dining room when seating guests from the bar.
• Acknowledge every guest’s departure with gracious and sincere salutation.

• Maintain a clean and organized work area.
• Maintain appropriate body language at all times, standing up straight and not leaning on the podium.
• Ensure that all areas are always attended.
• Maintain clean and proper stock of menus at desk.
• Maintain proper stock of supplies including stationery, office supplies and the special amenities for guests leaving the restaurant.
• Check and return coats, packages, and miscellaneous items for guests.
• Maintain a daily logbook that includes any important incidents, complaints, or messages for the next shift.

• Adhere to restaurant grooming, uniform, and hygiene standards.
• Attend staff meetings when scheduled.

• React to dissatisfied guests, taking appropriate action.
• Keeps supervisor fully informed of all problems or matters of significance. Report all guest incidents.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attend work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
• Completion of daily shift reports noting highlights, challenges and overall communications of shifts.

Physical Requirements:

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
• Reaching: Constantly