Provide friendly, responsive service to create a REMARKABLE dining experience for all of our guests. The positions in the FOH are unique to the service we provide. We have 4 positions available and experience dictates qualifications for each position:
Food Runner: Assists expo, runs food to drop stations in the dining room. True team player.
Back Wait: Water and bread service. Assists Front Waits and Captains in creating remarkable experiences for guests.
Front Wait: Partners with Captain to create the remarkable experiences for our guests. Responsible for all beverage service.
Captain: Service lead. Takes and places all food orders while guiding each guest to a memorable experience tailored specifically for them.
Job Description: - Intimate knowledge of food and beverage items.
- Welcome and greet guests.
- Make all our guests feel comfortable and let them know you’re there to personally take care of them with your team.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Qualifications:
- Food Runner/Back Wait: No previous experience required.
- Front Wait/Captain: Previous full service experience required.
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
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