The Front of House (FOH) Manager is a key operational leader focused on delivering exceptional hospitality, guest satisfaction, and team engagement. As a guardian of our brand and culture, the FOH Manager ensures that every guest interaction is fast, accurate, and genuinely welcoming.
This role is hands-on and highly interactive, with the FOH Manager actively working in guest-facing roles while leading shifts, managing labor, coaching team members, and maintaining a high-energy, service-driven environment. A successful FOH Manager leads with humility, consistency, and confidence—committed to personal growth and to helping others succeed.
Primary Responsibilities
Lead the team to deliver hospitality excellence through great food, fast & accurate service, and genuine guest interactions.
Manage shift flow, labor, break schedules, and team deployment across the front counter, dining room, Drive-Thru, and mobile orders.
Execute and oversee all opening and closing procedures for FOH.
Address guest concerns and lead real-time service recovery using the HEARD model.
Conduct shift huddles to align the team on service priorities and daily goals.
Use OneClick and internal systems to share updates, receive feedback, and follow through on tasks.
Maintain standards in cleanliness, team appearance, and safety protocols throughout FOH.
Development & Leadership
Coach, develop, and encourage FOH team members in real time.
Lead by example in modeling Core 4 behaviors and 2nd Mile Service.
Foster a team culture based on trust, unity, and respect.
Take initiative to resolve team conflict and support harmony across shifts.
Participate in leadership meetings, required training, and ongoing development.
Track progress toward monthly goals and contribute to continuous improvement.
As an FOH Manager, you are expected to lead through the SERVE Leadership Model:
S – See the Future: Understand and communicate the restaurant's vision and direction.
E – Engage and Develop Others: Coach, challenge, and celebrate the team.
R – Reinvent Continuously: Promote innovation and process improvement.
V – Value Results and Relationships: Balance people-care with operational outcomes.
E – Embody the Values: Demonstrate character, humility, and a servant-leader mindset.
Qualifications & Expectations
Passionate about hospitality and leading people with a servant-heart.
Excellent communicator—verbal, written, and digital.
Strong in organization, decision-making, and multitasking.
Certified in Pathway modules.
Fully available during key operating hours, including mornings, evenings, and weekends.
Maintains professionalism, confidentiality, and consistency.
Reliable, accountable, and committed to growth—for self and others.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary
Up to $18.00 per hour
Benefits
Health insurance, Dental insurance, Vision insurance, Flexible schedule, Paid time off, Life insurance, Employee discount