Working at Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
The Front of House (FOH) Operations Manager is critical to our organization’s purpose and our ability to execute our vision. The FOH Operations Manager will be entrusted with leading and directing the entire Drive-Thru and Front Counter operations and will be entrusted with leading a team of 50+ people.
The FOH Operations Manager is primarily responsible for:
1. Developing, supporting, and leading the Front of House Operations Leadership Team
2. Ensuring we are consistently executing, adjusting, and implementing systems in the Front of House operations
3. Ensuring we are adequately staffed and developed in all areas of leadership and Front of House operations
Primary Tasks and Responsibilities
The Front of House Operations Manager, under the direction and supervision of the Operator, is responsible for managing and executing the following:
Leadership Management
o Select, train, develop, and lead the FOH Operations Leadership Team to be effective and efficient and to perform in alignment of our purpose and vision
o Hold leadership accountable to their job responsibilities
o Conduct periodic Manager Meetings and Cross-Functional Team Meetings
o Track results and ensure Team Members, Coaches, and Specialists understand our performance metrics and how we can positively influence them.
Operations Management
o Daily schedule management (call-outs, team member requests, etc.)
o Monitor team Member attendance/disciplinary issues
o Troubleshoot IT issues
o Ensure our Front of House Operation is consistently delivering an excellent experience (green screens, place is clean, line is moving, and team members and guests are happy)
o Consistently execute, adjust, and implement systems in the FOH Operations that ensure we are consistently executing our vision.
o Work together with Kitchen Operations Leadership Team to ensure Operational Excellence while creating a positive workplace environment
o Work with FOH Training Manager to identify training needs
o Conduct end of month inventory count with other restaurant leaders
o Serve as a point of contact during Health Department and other 3rd party vendors compliance visits
Labor Scheduling & Management
o Ensuring we are adequately staffed and developed in all areas of leadership to maximize future growth while achieving our financial, customer experience, and organizational goals
o Create Team Member schedules according to performance goals, while providing an excellent experience and remaining within our labor budget
o Make real-time adjustments (add or deduct hours) to schedule according to business needs
o Schedule Management for FOH Team Members
Manage Team Member requests, availability approvals, as well as shift swap approvals
Required Passions
· Developing and leading a team
· Achieving results through the development and trust in other leaders
· Connecting with people on a personal and professional level to maximize impact and growth
· Enjoyment of hard work that will consistently encountering problems that require solutions
· Customer service and genuine hospitality
Required Core Competencies
Strong leadership, motivational, and people skills
Ability to work with a team to achieve goals
Ability to work in a fast-paced environment while making quick decisions
Professional and confidential when dealing with sensitive and/or serious information
Self-motivated
High energy level
Stress tolerance
Ability to embrace conflict and respond appropriately
Resourceful, able to analyze and problem-solve
Tech savvy, able to utilize various apps to accomplish task management and organization
Required Eligibility Requirements
Full-time commitment with the ability to work a flexible schedule to accommodate operational needs within a 40-50 hours per week schedule
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Paid training
Work schedule
- Other
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount