FOH Director

FOH Director | Penrose (Platt Bridge) FSR | Chick-fil-A

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FOH Director

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Full-timePart-time

Associate''s degree

$20.00 per hour

Front of House Director

The Front of House Director is a senior leader responsible for creating a culture of exceptional hospitality while driving operational excellence throughout all guest-facing areas of the restaurant. This role provides vision, accountability, and coaching for Front of House leaders and team members, ensuring every guest receives a Remarkable experience.

The Front of House Director partners closely with the Executive Leadership Team to execute the restaurant''s strategic goals, develop future leaders, and maintain high standards of performance. This position requires a servant leader who can balance development, operational execution, and business performance in a fast-paced environment.

Position Type

Full-time

Responsibilities

Provide strategic leadership for all Front of House operations

Lead, coach, and develop Team Leaders and Team Members through intentional mentoring

Build and sustain a culture of hospitality, teamwork, and operational excellence

Ensure exceptional execution in Front Counter, Drive-Thru, Mobile Orders, Dining Room, and Catering

Monitor and improve key performance indicators, including speed of service, guest satisfaction, labor, and accuracy

Resolve guest concerns professionally while creating opportunities to exceed expectations

Partner with Leadership on staffing, scheduling, talent development, and succession planning

Conduct performance reviews, coaching conversations, and corrective action when necessary

Lead onboarding and leadership development initiatives for Front of House

Ensure compliance with Chick-fil-A operational standards, food safety, cash handling, and company policies

Identify opportunities to improve systems and operational efficiency

Serve as the primary operational leader during assigned shifts and ensure consistentexecution across all guest-facing areas

Qualifications

Minimum of 1 year of experience leading teams of 20 or more

Proven ability to develop leaders and build high-performing teams

Strong communication, coaching, and conflict-resolution skills

Demonstrated ability to analyze operations and improve performance

Excellent organizational and time-management skills

Ability to thrive in a fast-paced, high-volume environment

Open availability, including Fridays, Saturdays, and holidays

Passion for hospitality, leadership, and serving others

Benefits

Flexible scheduling

Leadership advancement opportunities

Employee meal discounts

Referral incentives

Sundays off

Work schedule

• 10 hour shift

Supplemental pay

• Other

Benefits

• Other

Chick-fil-A - Penrose (Platt Bridge) FSR

2650 Penrose Ave, Philadelphia, PA, 19145

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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