Role Summary: A leader that is responsible for the daily operations of the front of house restaurant team to exceed guest expectations and achieve restaurant goals.
Duties & Responsibilities:
· Leads the team in customer service and hospitality during the entirety of a shift
· Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines
· Ensures security protocols are followed
· Holds team members accountable to adhering to policies and procedures
· Ensures that Team Members maintain overall facility cleanliness
· Perform any of the tasks above as needed throughout shift
· Addresses guest issues that may arise
· Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
· Adheres to all Company policies and procedures
· Ensure proper stewardship of the facility, equipment, cleaning supplies, and tools
· Trains Team Members and provides individual feedback on job responsibilities that they are doing well on and areas of opportunities
· Implements new rollouts and initiatives
Qualifications & Skills:
· Previous leadership experience preferred
· Customer-friendly demeanor and willingness to serve
· Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, and lift heavy objects as needed
· Able to maintain positive energy throughout shift with an outgoing, friendly, and patient attitude
· Able to excel in a fast-paced, team environment with a sense of urgency in getting things done
· Able to think ahead and anticipate problems before they happen
· Available to work a flexible schedule and arrive to work at the scheduled time
· Demonstrate unquestionable integrity
· Can self-start and be flexible
· Can think strategically and be creative
Advantages of Position:
· Competitive Wages & Benefits
· Flexible Schedules
· Closed Sundays
· Advancement
· Opportunities
· Fun, Energetic Work Environment
· Food Discounts
· Paid Time Off (after service period)
· Scholarship Opportunities
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid training