Job Summary
Franklin County Memorial Hospital has an immediate opening for a full-time front Office Medical Receptionist/Office Assistant for Family Medical Group Clinic. The ideal candidate is friendly, organized, and able to multitask in a fast-paced healthcare environment. This position serves as the first point of contact for patients and plays a key role in ensuring smooth daily operations.
Responsibilities
- Greet and check in patients in a courteous and professional manner
- Review and update patient information and verify insurance benefits
- Answer multi-line phone system and direct calls appropriately
- Schedule, confirm, and reschedule appointments
- Verify insurance information and collect co-pays
- Maintain accurate patient records in the electronic health record (EHR) system
- Process referrals and authorizations as needed
- Scan, file, and manage medical documentation
- Communicate effectively with providers and clinical staff
- Ensure patient confidentiality in compliance with HIPAA regulations
· Must be able to work and relate in a professional, non-defensive manner with peers, physicians, administration, and patients
Qualifications
- High school diploma or equivalent required
- 1+ year of medical office or customer service experience required
- Familiarity with EHR systems strongly preferred
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently under pressure
- Basic knowledge of medical terminology preferred
- Proficiency with Microsoft Office and general computer systems
Skills
- Excellent customer service
- Attention to detail
- Organizational skills
- Time management
- Professional phone etiquette
- Team-oriented mindset