Fluidcare Site Manager

• Requires extensive interaction at all levels within the customer organization including customer senior level management. Ensure customer targets and results are achieved by executing Quaker Houghton’s Fluidcare program plans.
• Responsibile for managing and improving upon the financial systems and methods, manage projects and manage the customer relations including the programs scope of work as determined by the contract. Program responsibilities include the leadership, management, development and direction of Quaker Houghton site staff (if present) that may include both exempt and/or non-exempt classified employees.
• Employee development and discipline responsibilities may include hiring, training (safety and technical), performance management, reviews and talent assessments. This extends to both full time and contract staff.
• Responsible for customer satisfaction that includes leading on-going contract renewals, product conversions, business development and development of Quaker Houghton products within their program through the value proposition.
• Manage the site based on established SOW (Statement of Work) and the contract. Duties may include: analytical testing/reporting, chemical addition, equipment cleaning, project management, value generation (meeting or exceeding guaranteed cost savings), etc. Chemical spend may include a variety of manufacturing processes that requires an extensive range of chemical product types and numerous Tier II suppliers.
• Manage Tier II suppliers, site processes and technical oversight.
• Ensure all internal and client reporting (data and information management) are kept up to date and distributed within the agreed upon timeframe. Internal reports will utilize JDE, GSI, WERCS, etc.
• Execute site level profit plan. Work with the management to ensure tier 2 conversion plans are achieved and manage all other operating costs to realize budget goals.
• Resolve P&L and working capital issues.
• Directly responsible for all EH&S performance for all Quaker Houghton Fluidcare related operations.
• Ensures all QHFC operations and procedures are maintained and followed.
• Maintain an active awareness of hazard awareness and risk reduction.
• Housekeeping standards to be maintained at all times.

Qualifications

• Bachelor’s degree in engineering, science or equivalent work experience
• CMFS certification a plus.
• A minimum of five years related experience with at least three years in manufacturing environment and/or three years of Chemical Management or other on-site service experience.  
• Minimum of one year corporate customer relationship management experience, budgeting and P&L responsibility
• Requires the ability to work with a variety of people effectively, professional appearance and demeanor, ability to be decisive and assertive and work independently.
• Excellent written and verbal communication skills.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.  Ability to lead and facilitate effective meetings.
• Demonstrate basic mathematical skills.Precise and accurate in dealing with figures and details. Ability to calculate figures and amounts such as percentages, fractions, conversions and proportions. Ability to analyze, evaluate and/or produce data such as charts and graphs.  Understand various business performance indicators such as P&L statements, Net Present Value and ROI.
• Organized and able to organize people and systems to obtain desired results. Able to manage multiple demands, establish priorities and respond to unanticipated situations.  Should also be decisive, persuasive, assertive and able to see the big picture.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must have an extensive working knowledge of: Internet software, e-mail, word processing, spreadsheets, presentation software and project tracking.  Working knowledge of ERP software (order processing, warehousing) and database software.
• Able to manage and direct the activities of others.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and direction work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.