Floor Support Lead (Bilingual) - Geek Squad City

As the Bilingual Floor Support Lead at Geek Squad City, you'll assist non-English speaking employees with the translation of e-learnings, job skills training, safety and security procedures, and compliance with standard operating procedures. You'll provide employees with translated work direction and will work closely with leaders to translate feedback, coaching and goal setting. You'll also partner leaders and human resources during the hiring process and for any workplace concerns for non-English speaking employees.

What you'll do

• Support the recruiting, hiring and onboarding processes for candidates, hiring managers and human resources. Support candidates in completing applications and interviewing

• Help coach, develop and train team members on performance expectations. Support leaders in coaching and recognition by translating for employees

• Ensure completion and understanding of e-learnings, trainings and standard operating procedures

• Ensure employees understand departmental policies and procedures

• Provide support with the delivery of talent evaluations and performance development discussions

• Navigate conversations with respect, confidentiality and when needed, report concerns to human resources and/or the employee relations team for additional support

Basic qualifications

• Fluent in both Spanish and English, and capable of translating both written and verbal communication

• Able to stand and sit for long periods of time

• Able to work in a non-climate-controlled environment

• Able to maneuver weight up to 50 pounds with or without accommodation

• Availability to work a flexible schedule based on business needs.

• 1 year of experience in a consumer-facing or help desk environment.

• Intermediate experience using Microsoft Office (Excel, Outlook etc.)

Preferred qualifications

• Effective written and verbal communication skills

• 1 year of experience in safety and security, repair, health, and/or parts and product teams

• Consumer electronics and/or appliance manufacture repair certification

• 1 year of experience working with OSHA requirements and standards

• 6 months of leadership experience

• Previous experience with hiring and training

• Able to work in a fast-paced environment

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.