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Floor manager

Old Key Lime House

  • Lantana, FL
  • 5 days ago
  • $75,000 Per Year

Highlights

Guest Experience & Issue Resolution : Greet and engage guests personally (especially VIPs or those with waterfront views), handle complaints, special requests, and ensure personalized, upscale service. Revenue & Operational Efficiency : Drive sales through upselling awareness, manage labor costs, handle POS functions (comps, voids, promos), cash handling, and closing duties.

Numbers & Facts

LocationLantana, FL
Salary$75,000 Per Year

Description

Key Responsibilities
  • Lead Daily Floor Operations: Oversee the entire dining room and service flow during high-volume shifts. Ensure smooth seating, table rotations, reservations management, and pacing to maintain an exceptional guest experience in a fast-paced waterfront setting.
  • Staff Supervision & Development: Directly manage, coach, and motivate servers, hosts, bussers, runners, and other FOH team members. Handle scheduling, training, performance feedback, and shift coverage while maintaining high service standards.
  • Guest Experience & Issue Resolution: Greet and engage guests personally (especially VIPs or those with waterfront views), handle complaints, special requests, and ensure personalized, upscale service. Maintain a positive, energetic atmosphere aligned with the restaurant s popular reputation.
  • Service Standards & Coordination: Work closely with the kitchen, bar, and management to ensure timely food/beverage delivery, quality control, and seamless operations. Monitor cleanliness, ambiance (lighting, music, setup), and compliance with health/safety standards.
  • Revenue & Operational Efficiency: Drive sales through upselling awareness, manage labor costs, handle POS functions (comps, voids, promos), cash handling, and closing duties. Support inventory, special events, and peak-period adjustments (e.g., busy tourist seasons or waterfront events).
  • Additional Duties: Assist with opening/closing procedures, staff meetings, event planning, and reporting to the General Manager or ownership. Be ready to jump in and serve tables during rushes.
Required Qualifications & Skills
  • 2 5+ years of floor management or strong FOH leadership experience in high-volume (often 300+ covers/shift), upscale or popular restaurants preferred.
  • Proven ability to thrive in a fast-paced, high-pressure environment while delivering top-tier service.
  • Strong leadership, communication, problem-solving, and guest recovery skills.
  • Knowledge of POS systems, basic P&L awareness, food safety (ServSafe or equivalent), and Florida regulations.
  • Energetic, professional presence with a passion for hospitality; waterfront or Florida restaurant experience is a plus.
  • Availability for nights, weekends, and holidays is essential.
Salary Based on Experience
1. Health Insurance
2. Dental Insurance
3. Vision Insurance
4. Paid Vacation Time
5. Opportunity for growth within a multi-venue restaurant group
6. Competitive salary + performance-based bonuses

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