Floor Manager

Esther’s Cajun Cafe & Soulfood

  • Houston, Texas
  • 30+ days ago

    Highlights

    We are seeking a strong, hospitality-driven Floor Manager to help lead daily operations and ensure an elevated guest experience. Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue.

    Numbers & Facts

    LocationHouston, Texas

    Description

    We are seeking a strong, hospitality-driven Floor Manager to help lead daily operations and ensure an elevated guest experience. The ideal candidate is organized, professional, hands-on, and thrives in a fast-paced restaurant and nightlife environment.

    Responsibilities: 
    •  Assist overseeing daily front-of-house operations during service.
    •  Lead and support servers, bartenders, hosts, bussers, and support staff. 
    •  Ensure guests receive exceptional hospitality and timely service.
    •  Handle guest concerns professionally and resolve issues efficiently. 
    •  Monitor floor flow, table turns, wait times, and overall guest experience. 
    •  Assist with staff scheduling, shift coverage, and labor management.
    •  Conduct pre-shift meetings and communicate daily goals, specials, and expectations. 
    •  Ensure staff maintain professional appearance, punctuality, and service standards.
    •  Support training and development of front-of-house team members.
    •  Coordinate with kitchen and bar teams to maintain smooth operations. 
    •  Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue. 
    •  Assist management with inventory, opening/closing procedures, and operational reports.
    •  Enforce company policies, safety standards, and TABC compliance.
    •  Maintain a visible leadership presence on the floor throughout service. 

    Qualifications: 
    •  Previous restaurant or nightlife management experience preferred.
    •  Strong leadership and conflict-resolution skills.
    •  Excellent communication and organizational abilities. 
    •  Ability to multitask and remain calm under pressure.
    •  Experience working in high-volume hospitality environments preferred.
    •  Flexible schedule including nights, weekends, and holidays.
    •  Professional appearance and strong guest service mindset required.

    Ideal Candidate: 
    •  Natural leader with a positive attitude.
    •  Strong attention to detail and sense of urgency.
    •  Guest-focused and team-oriented.
    •  Confident managing fast-paced service environments.
    •  Passionate about hospitality, culture, and elevated experiences.

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