Floating Store Manager - Boston Metro

Morgan Memorial Goodwill Industries mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

SUMMARY:

This position is responsible for managing and maintaining a productive and efficient store that creates an enjoyable shopping environment for customers. The Store Manager is accountable for budget, cost control, store revenue and loss prevention, as well as managing and developing store employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Management

• Oversees and coordinates daily tasks and activities of a team within established budgets and goals.
• Accomplishes tasks through individual performance and direct supervision of employees.
• Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
• Assesses floor inventory and determines priority needs for sales floor.
• Informs staff of promotions and sales incentives for communication to customers.
• Works with program staff to provide a rewarding and effective training experience for program participants.
• Displays and merchandises stock in order to create an appealing and conducive selling environment.
• Prepares daily deposits of cash for pickup by armored car service.
• Manages cashier and store discrepancies and provides training to remedy ongoing cash related issues.
• Provides leadership standard for customer service. Manages customer complaints in a tactful and efficient manner.
• Orders stock, receives deliveries, and manages inventory.
• Communicate effectively with subordinates, immediate supervisors, and Executive team as necessary and appropriate.
• Performs work activities of subordinates, such as cleaning, production, donor management, and sales.

Production/Donor Management:

• Provides oversight to donor interaction and donation volume management. Maintains accurate record of donor visits.
• Ensures textile and hard goods production goals are met according to established allocations.
• Ensures that all available sellable products are made available for sale as soon as possible, are tagged/priced appropriately, and that stock rotation is maintained as directed in retail work instructions.
• Provides instruction and maintains standards of quality in regard to production and merchandising.
• Prepares for scheduled truck deliveries, and load/unload trucks, as necessary.
• Provide strategic direction to manage donor and production activity and anticipate potential issues/problems.
• Maintain proper equipment levels.

Human Resources/Administrative Management:

• Trains new hires and evaluates employee's performance.
• Builds and maintains a motivated and efficiently trained sales/production staff.
• Educates staff regarding policies, procedures, and work instructions. Informs staff of any pertinent changes to policy and procedure.
• Submits daily and weekly production reports, maintains sales log, processes staff payroll, completes employee scheduling, and completes other administrative deliverables, as necessary.
• Provides recommendation for marketing and merchandising plans.
• Provides sales and expense budget recommendations.
• Knowledgeable of all policies and procedures and assures compliance.
• Practices and encourages safe working conditions for all staff.
• Responsible for reporting to after-hours alarm calls and employee call outs.
• Ensures staff coverage is appropriate for business needs. If necessary, works additional shifts to provide necessary coverage.
• Maintain IT operational platforms including human resources software and point of sale systems.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Position requires a high school diploma or equivalent, two to five years of retail sales experience, and a minimum two years supervisory experience.
• Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills.
• Must be able to drive sales and have a strong customer focus.
• Ability to work with a diverse group of customers, staff, and with individuals with disabilities required.
• Ability to determine when to direct a problem situation to a supervisor required.
• Ability to utilize computers and relevant software programs as necessary for operations/administrative deliverables.
• Satisfactory results of all required background checks.

The following responsibilities below are representative of the essential duties and expectations of all Goodwill Directors/Managers:

• Provides direction and performs activities related to improving department and employee performance to meet goals and objectives.
• Performs administrative requirements, such as staff payroll and scheduling.
• Measures productivity by analyzing performance data and activity reports.
• Collaborates with other departments and serves on various committees of the organization as required by existing regulations or as appointed.
• Attends training opportunities that enhance job related skills.
• Assist in the development of department(s) budget.
• Assist in hiring, training, supervise and coaches staff; provides feedback, determines workload, delegates assignments, recommend promotions, transfers, evaluates employees performance and disciplinary actions.
• Sets performance objectives for individual team members that relate to team goals.
• Exercises discretion, confidentiality, and sensitivity.
• Performs duties in accordance with Goodwill's standard policies and procedures.
• Other duties as assigned.

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, and talk and hear.
• The employee is frequently required to move racks, bins and stock, and must lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
• Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.
• Position requires standing for long periods of time.

WORK ENVIRONMENT:

The work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position is located in a normal retail store environment with frequent contact with the general public.
• The noise level is typically moderate.
• The incumbent is frequently exposed to dust in the store environment.
• The incumbent may at times be required to travel to other store locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.