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Float - Patient Service Specialist

Tryon Medical Partners

  • Charlotte, NC
  • 13 days ago

    Highlights

    Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment. Must be available to work minimum 2 days per week plus 1 Friday per month) Primary Job Responsibilities/Tasks may include, but not limited to: Schedule appointments in athenaNet.

    Numbers & Facts

    LocationCharlotte, NC

    Description

    Patient Service Specialist- Float
    Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.(This is a full-time position that will support all locations, Monday to Friday, 8am- 5pm. Must be available to work minimum 2 days per week plus 1 Friday per month) Primary Job Responsibilities/Tasks may include, but not limited to:
    • Schedule appointments in athenaNet.
    • Prepare new patient charts and/or paperwork at patient presentation.
    • Greet patients and visitors in a professional and welcoming manner.  Communicate with patient during visit as necessary.
    • Accurately perform registration process.
    • Ensure all requirements and fields are satisfied and complete.
    • Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
    • Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
    • Create Credit Card on File Contracts at Check-In.
    • Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
    • Work “Day End Review” report.
    • Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
    • Schedule follow-up appointments.
    • Reconcile, balance, and close batches daily.
    • Accurately record messages.
    • Educate patients accurately and completely including utilizing the Patient Portal.
    • Document appropriately within athenaNet to ensure regulatory requirements are met.
    • Monitor and check assigned Athena boxes and other assigned boxes for coverage.
    • Work at different Tryon office locations as needed.
    • For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
    • Verify eligibility and benefits for all patients daily.
    • Other duties as assigned.
    Requirements:
    • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required.  Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
    • Completion of TB test will be required.
    • Must be willing to drive to any location.
    Education:
    • High school diploma; some college preferred
    Experience:
    • Minimum of one-year medical office or healthcare facility experience.
    • E.H.R. and Scheduling experience.
    • Experience serving customers in person and on the phone
    Physical Requirements:
    • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
    • Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
    • Dexterity in hands and fingers.
    • Ability to quickly respond to changing conditions and situations.
    • Ability to concentrate on details.

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