Position Overview
Freight Runners Express is seeking a highly organized and detail-oriented Flight Coordinator to support our growing air cargo and charter operations. We are a 24/7/365 operation.
This is a 3rd-Shift position
Days/Hours
- Mon 9PM - Tue 5AM
- Tue 9PM - Wed 5AM
- Wed 9PM - Thu 5AM
- Thu 9PM - Fri 5AM
- Fri 9PM - Sat 5AM
This role is similar to positions such as dispatch coordinator, logistics coordinator, or operations specialist in other industries. If you thrive in fast-paced environments where priorities shift quickly-and enjoy coordinating people, schedules, and real-time operations-this role could be a great fit.
You'll serve as a central hub of communication, ensuring flights are scheduled efficiently, customers are informed, and operations run smoothly from start to finish.
Key Responsibilities
- Coordinate and schedule flights based on customer needs, aircraft availability, and crew schedules
- Act as the primary point of contact between pilots, customers, maintenance teams, and internal departments
- Monitor multiple communication channels (phone, email, internal systems) and prioritize tasks in real time
- Track flight activity and proactively address delays, changes, or operational challenges
- Provide timely updates and high-quality service to customers throughout the flight process
- Identify opportunities to enhance service, including schedule adjustments or additional flight needs
- Ensure all trip details are accurate, documented, and communicated clearly
- Maintain detailed records of flight schedules, communications, and operational updates
- Collaborate with internal teams to resolve issues quickly and keep operations running efficiently
What We're Looking For
We welcome candidates from a variety of backgrounds, especially those with experience in:
- Customer service in fast-paced environments
- Trucking and logistics coordination
- Airline or airport operations
- Dispatch or scheduling roles
Key skills and traits:
- Ability to process information coming from multiple sources at once
- Strong organizational and time-management skills
- Clear and professional communication (written and verbal)
- Comfort working in time-sensitive, rapidly changing situations
- Problem-solving mindset with a focus on solutions
- Customer-first attitude with the ability to build trust and relationships
- Experience with scheduling, dispatching, or coordinating operations is highly preferred
Benefits:
- Medical/Dental/Vision/Life/Disability Insurance
- 401(k) with company match
- Paid holidays and PTO accrual
FRE/ACE is a part 135 airline operating in Milwaukee for 40 years. We offer newer facilities, heated hangars, updated aircraft and avionics, and friendly atmosphere. We are a growing company with plenty of room to advance your career with management opportunities. We are proud to be a drug and alcohol-free workplace and require pre-employment prohibited substance testing. Each applicant must be a United States citizen or have the legal right to work in the United States. FRE/ACE is an equal opportunity employer.