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Fleet Support Specialist, Site Launch and Enablement Support

ICONMA, LLC

Foster City, CA

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JOB DETAILS
SALARY
$40.43–$45.43 Per Hour
SKILLS
Aerospace and Defense, Asset Management, Atlassian JIRA, Audiovisual, Auditing, Automotive Repair and Maintenance, Bill of Materials (BOM), Communication Skills, Cross-Functional, Customer Support/Service, Data Visualization Tools, Health Plan, Help Desk, Instructional Design, Inventory Levels, Inventory Management, Leadership, Logistics, Looker, Maintain Compliance, Manufacturing, Mentoring, On Site Support, Onboarding, Operational Support, Performance Analysis, Process Development, Process Improvement, Purchasing/Procurement, Quality Assurance, Quality Control, Repair Orders, Reporting Dashboards, SAP, SAP Administration, Slack, Standard Operating Procedures (SOP), Startup, Systems Administration/Management, Tableau, Technical Writing, Traceability, Training/Teaching, User Documentation, Vehicle Fleets
LOCATION
Foster City, CA
POSTED
13 days ago

Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist, Site Launch and Enablement Support for their Foster City, CA location.
 
Responsibilities:

  • Market Launch & Site Deployment
  • Process Implementation: Establish "Day 1" workflows for repair scheduling, parts procurement via SAP, and hardware/software handoffs.
  • Temporary Site Stabilization: Provide high-level on-site support during the critical initial phases of a site launch, ensuring fleet uptime meets aggressive testing targets.
  • Enablement & Training
  • Technical Mentorship: Serve as the primary onboarding lead for new Fleet Support Specialists, certifying their proficiency in SAP, Jira, and other internal tools.
  • Standardization of Excellence: Support in authoring and maintaining "Launch Playbooks" and technical SOPs to eliminate "tribal knowledge" and ensure process parity across all regions.
  • Feedback Integration: Act as the liaison between field operations and headquarters, closing the loop on repair feedback to drive national product and process improvements.
  • Advanced Fleet Oversight
  • Quality Assurance: Conduct site audits and quality inspections of repair orders at new locations to ensure strict adherence to Client safety and maintenance protocols.
  • High-Level Reporting: Support in developing and managing launch-specific dashboards to provide leadership with visibility into the health and stabilization progress of new markets.
  • Cross-Functional Synergy: Interface with Fleet PMs, Engineering, and Mission Control to align site-specific challenges with operational goals.
  • Technical Tasks (Logistics & Maintenance)
  • Logistics Enablement
  • System Configuration: Support in managing location-specific Slack channels and configure SAP Manufacturing Orders (MO) to ensure parts traceability from launch day.
  • BOM Management: Maintain the Bill of Materials (BOM) for new assets, tracking parts installation and dismantling to ensure 100% historical accuracy.
  • Service Help Desk: Train local teams on submitting requests via the Service Help Desk and managing local inventory levels.
  • Maintenance Enablement
  • Maintenance Framework: Implement logging cadences and coordinate with local teams to ensure critical service intervals are met without testing interruptions.
 
Requirements:
  • Experience:
  • 2–4 years of experience in a fast-paced service, automotive, or aerospace environment, with a proven track record of supporting operational growth.
  • Educational Background:
  • Bachelor’s Degree or equivalent professional experience.
  • Technical Mastery:
  • Advanced proficiency in Jira, Confluence, and SAP is essential.
  • Soft Skills:
  • Exceptional instructional and communication skills; the ability to teach complex technical workflows to new hires.
  • Preferred Qualifications
  • Launch Experience: Prior experience in a "launch" or "start-up" environment where you established processes from scratch.
  • Instructional Design: Experience creating technical manuals or structured training modules.
  • Analytics: Familiarity with data visualization tools (e.g., Tableau or Google Looker) to support fleet performance reporting.
 
Why Should You Apply?

About the Company

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ICONMA, LLC