Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist, Site Launch and Enablement Support for their Foster City, CA location.
Responsibilities:
- Market Launch & Site Deployment
- Process Implementation: Establish "Day 1" workflows for repair scheduling, parts procurement via SAP, and hardware/software handoffs.
- Temporary Site Stabilization: Provide high-level on-site support during the critical initial phases of a site launch, ensuring fleet uptime meets aggressive testing targets.
- Enablement & Training
- Technical Mentorship: Serve as the primary onboarding lead for new Fleet Support Specialists, certifying their proficiency in SAP, Jira, and other internal tools.
- Standardization of Excellence: Support in authoring and maintaining "Launch Playbooks" and technical SOPs to eliminate "tribal knowledge" and ensure process parity across all regions.
- Feedback Integration: Act as the liaison between field operations and headquarters, closing the loop on repair feedback to drive national product and process improvements.
- Advanced Fleet Oversight
- Quality Assurance: Conduct site audits and quality inspections of repair orders at new locations to ensure strict adherence to Client safety and maintenance protocols.
- High-Level Reporting: Support in developing and managing launch-specific dashboards to provide leadership with visibility into the health and stabilization progress of new markets.
- Cross-Functional Synergy: Interface with Fleet PMs, Engineering, and Mission Control to align site-specific challenges with operational goals.
- Technical Tasks (Logistics & Maintenance)
- Logistics Enablement
- System Configuration: Support in managing location-specific Slack channels and configure SAP Manufacturing Orders (MO) to ensure parts traceability from launch day.
- BOM Management: Maintain the Bill of Materials (BOM) for new assets, tracking parts installation and dismantling to ensure 100% historical accuracy.
- Service Help Desk: Train local teams on submitting requests via the Service Help Desk and managing local inventory levels.
- Maintenance Enablement
- Maintenance Framework: Implement logging cadences and coordinate with local teams to ensure critical service intervals are met without testing interruptions.
Requirements:- Experience:
- 2–4 years of experience in a fast-paced service, automotive, or aerospace environment, with a proven track record of supporting operational growth.
- Educational Background:
- Bachelor’s Degree or equivalent professional experience.
- Technical Mastery:
- Advanced proficiency in Jira, Confluence, and SAP is essential.
- Soft Skills:
- Exceptional instructional and communication skills; the ability to teach complex technical workflows to new hires.
- Preferred Qualifications
- Launch Experience: Prior experience in a "launch" or "start-up" environment where you established processes from scratch.
- Instructional Design: Experience creating technical manuals or structured training modules.
- Analytics: Familiarity with data visualization tools (e.g., Tableau or Google Looker) to support fleet performance reporting.
Why Should You Apply?