Fleet Quality Assurance Coordinator

Fleet Quality Assurance Coordinator

Salary

$73,344.96 - $79,394.12 Annually

Location

Houston

Job Type

Full Time

Job Number

39316

Department

Fleet Department

Opening Date

08/14/2026

Closing Date

8/20/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Reporting Location: 900 Bagby*

Workdays & Hours: Monday - Friday; 8:00 am - 5:00 pm*

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet's mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Fleet Quality Assurance Coordinator who thrives in attention to detail & quality, waste reduction, and positive customer experiences. The Fleet Quality Assurance Coordinator is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals.

The Fleet Quality Assurance Coordinator oversees the quality assurance function of the Fleet Management Department. Direct responsibilities include the development and implementation of quality policies, standards, and procedures for in-house and outsourced fleet services as well as fleet related procurements.

• Develops, implements, and manages processes to ensure in-house provided fleet services are performed in accordance with applicable regulation and meet required specifications for quality, function, and reliability. Monitors performance at each of the City of Houston garages to ensure a consistent application and performance of accepted operating procedures.
• Develops, implements, and manages processes to ensure out-sourced fleet services are performed according to industry standards and invoiced consistent with the services provided.
• Develops, implements, and manages processes to ensure fleet related procurements (e.g., parts, new vehicles, equipment) meet quality standards and are delivered and invoiced according to contract terms.
• Monitors and verifies department performance reports to ensure accuracy and credibility. Oversees quality management records for the department.
• Performs random inspections of in-house and contracted fleet services to determine adherence to quality standards. Documents and reports issues. Tracks issue resolution.
• Evaluates actual department performance relative to strategic plans, procedures, and goals to identify and resolve discrepancies. Monitors work procedures and looks for opportunities for improvements in efficiency and effectiveness.
• Investigates fleet related issues and events. Performs root cause analysis to identify cause and develop resolution. Prepares service bulletins and trains department staff on resolution action. Tracks and reports resolution progress.
• Supervises associate quality assurance inspectors. Supports the department training function. Tracks and responds to client and stakeholder issues and feedback relative to department performance and quality.
• Stays abreast of technology and maintenance developments in the automotive and heavy equipment industries. Advises department management of industry trends and makes recommendations for procedural and program improvements. Oversees product testing.
• Works closely with the training coordinator to develop and implement internal and external training.
• Works with contracts to oversee compliance and offer additional input to fully cover Fleet-related needs in the scope of contract terms.

WORKING CONDITIONS

Regular exposures to extreme levels of temperature, air pollution, noise pollution, chemical gases, and substances typical of automotive service garages. Occasional weekend and evening hours may be required.

Willing to travel locally between work locations to assigned City Departments and travel out-of-town on occasion as necessary for City business related matters.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires an Associate's degree in Automotive Technology or certification/licensing in an automotive technology program of at least eighteen months (i.e., NIASE).

EXPERIENCE REQUIREMENTS

Seven years equivalent automotive and/or heavy equipment maintenance and repair experience are required. Technical automotive and/or heavy equipment experience may be substituted for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

Requires a valid Texas drivers license and compliance with the City of Houstons policy on driving. Ability to achieve and hold Criminal Justice Information Services (CJIS) access approval to City of Houston garages located at Houston Police Department facilities.

Must achieve and maintain ASE Master Technician status within 18-months of employment. Requires a valid Class A or B Commercial Drivers License (CDL) within 90 days of employment.

PREFERENCES

Preference will be given to applicants who have experience with the following:

• Lean Six Sigma
• Kaizen
• Just-In-Time process improvements
• ASE/EVT Master Certifications
• Supervisory Experience.
• Product testing in the automotive and heavy equipment industries within the last 5 years.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The department may administer a skill assessment.

SAFETY IMPACT POSITION

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:

Pay Grade 24

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6120

If you need special services or accommodations, call 832-393-6120. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please indicate which option best describes your education:

• High School diploma/GED
• 18 months of Automotive technology vocational/training
• Associates degree in Automotive Technology or higher
• None of the above

02

How many years of verifiable automotive maintenance or repair experience do you have? If you would like us to verify the work experience submitted in your application, please check "Yes" to the question "May we contact this employer?".

• Less than 7 years of automotive maintenance exp
• 7 years but less than 9 years of automotive maintenance exp
• 9 years or more of automotive maintenance exp
• I have no experience.

03

Do you have a valid/current Texas drivers license?

• Yes
• No

04

Please describe your experience with product testing in the automotive and heavy equipment industries within the last 5 years. (See resume is not acceptable, if no experience, please insert N/A).

05

Do you have a Commercial Drivers License (CDL)? If so, please indicate which class.

• Class A
• Class B
• None of the Above

06

If you answered none of the above to the previous question - are you willing to obtain a CDL within 90 days of employment? (Failure to do so - could lead to discharge).

• Yes
• No
• I currently have a CDL

07

Do you have any experience working with the following: (check all that apply)

• Lean Six Sigma
• Kaizen
• Just-In-Time process improvement
• None of the above

08

Do you currently have any of the following certifications. If so, please attach your certification to this application for verification. (please check all that apply)

• ASE Master Automotive (Light Duty)
• ASE Master Heavy Duty Diesel (Heavy Duty)
• ASE Master Collison
• EVT Master
• I do not have any of these certifications,

09

Please indicate your level of proficiency in Microsoft office products (Word, Excel, PowerPoint, Outlook).

• BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.
• INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.
• ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design. None
• I do not have any experience

10

How many years of supervisory experience related to this position do you have?

• 0-3 Years
• 3-5 years
• 5-7 years
• 7-10 years
• 10-15 years
• 15-20 years
• 20 plus years

11

Have you displayed the following skills in your previous or current job? (Please check all that apply)

• Critical time management
• Performance evaluation
• Process improvement
• Organized and independent worker
• Quality management
• Strategic planning
• None of the above

12

Please describe how your skills chosen in question # 11 were used in your previous or current job. (See resume is not acceptable, if no experience, please insert N/A).

13

Please describe why the Fleet Quality Assurance Coordinator position appeals to you. In detail, include how your skills and experience align with the essential duties of the position? (See resume is not acceptable, if no experience, please insert N/A).

14

Are you a current City of Houston Fleet Management employee?

• Yes
• No

15

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/