Fleet Manager

Job Description:

PRIMARY FUNCTION:
The primary function for a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:
• Review driver check calls to determine driver location and estimated delivery times.
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments.
• Ensure the awareness of and enforce company policies.
• Maintain records pertaining to driver performance and productivity.
• Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.


MINIMUM QUALIFICATIONS/EXPERIENCE:
• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to plan and organize, attention to detail, problem-solving skills.
• Excellent interpersonal skills, including good listening skills.
• Possess courteous, yet assertive telephone personality.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high volume telephone environment.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.