Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.
Job Summary
The Service Supervisor assists in coordinating the activities and responsibilities in the shop.
Essential Duties and Responsibilities
- Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
- Implements departmental policies, procedures and service standards in conjunction with management.
- Plans ahead to meet service deadlines.
- Trains employees in the areas of company policies and job duties.
- Analyzes financial activities of the department and provides input into the budget planning and preparation process.
- Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
- Applies knowledge of DOT regulations to department operations.
- Identifies employee training needs and sets development goals for on the job, internal or external training.
- Maintains a safe work environment.
- Other duties as required.
Requirements
- High school diploma or GED required
- 5+ years truck maintenance experience required; 1-3 years of management experience preferred
- Strong organizational skills with great attention to detail
- Excellent customer service and phone etiquette skills
- Excellent communication skills, both verbal and written
- Proficient in Word, Excel and the internet