Compliance Officer
Position: Compliance Officer
Client: FL-DBPR
Duration: 3+ Months
Shift: 08:00 AM to 05:00 PM (Onsite)
Work Environment: Professional office, business casual
Work Locations: Candidate can select one of the following work locations:
- 8550 NW 33rd St., Suite 401, Doral, FL 33122
- 2601 Blair Stone Road, Tallahassee, FL 32399
Candidate Responsibilities:
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a MUST.
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
Candidate Required Skills:
- Communicate verbally and in writing appropriately
- Read and interpret Florida statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills