Job TitleContact constituents/complainants to discuss the details of the complaints that are filed. Provide any resources or referrals, as appropriate. And a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system.Required/Desired SkillsSkill - Required/Desired - Amount - of ExperienceAbility to speak and understand English - Required - 0High school diploma - Required - 0Excellent written and oral communication with the public - Required - 0Ability to read and interpret Florida State Statues - Required - 1 - YearsExperience working with the public in a professional work environment - Required - 3 - YearsExperience working with the public and analyzing complaints - Required - 1 - YearsExperience using Versa - Highly desired - 0Experience using OnBase system - Highly desired - 0Bachelors Degree - Highly desired - 0QuestionsNo. - QuestionQuestion1 - Your candidate's Pay Rate for this requisition must be $38.14, vendor rate $49.58. Do you accept this requirement?Question2 - Please list your candidate's email address.Question3 - Please list the city and state where your candidate currently resides.Question4 - How soon can your candidate start if selected for this opportunity?Question5 - Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?Question6 - If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.