Fixed Route Operator (Full-Time) - NRTA

Fixed Route Operator (Full-Time) - Nantucket, MA

The Fixed Route Operator serves as a true ambassador being the daily face representing NRTA, ensuring our riders are being delivered safely, courteously, and provide on-time service.

Pay Rates:

• Year Round/Seasonal Non-CDL: $29.30/hour
• Seasonal CDL: $30.35/Hour 
• Year Round CDL: $32.45/Hour
• On-island residence is required - discounted dormitory lodging is available through NRTA (subject to availability)

Knowledge and Experience:

• Must be minimum 21 years of age
• 5 years verifiable valid Drivers license
• Valid Massachusetts CDL Class C or Higher with Airbrake and Passenger Endorsements
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Adaptive decisions making skills handling unexpected situations
• Excellent communication skills
• Able to follow directions
• Consistently showing up on time and being dependable
• Ability to obtain a CDL Class B with Passenger and Airbrake Endorsement
• Ability to work in an ever changing environment
• Patience and Understanding: Providing compassionate service to passengers with special needs

Key Accountabilities:

Customer Service

• Ensure customers feel welcome and properly greeted when boarding the vehicle.
• Effectively communicate with passengers especially in the event of service disruptions.
• Provide passengers with assistance as needed .
• Accommodate passengers with information such as schedule, guidance, ect.

Safety

• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
• Ensure safe on-road operations while maintaining on-time performance.
• Familiarity with assigned routing and detours to include inclement weather.
• Awareness of ADA Policies and Procedures to ensure compliance.
• Proper operation of all wheelchair lifts to include manual operation, for each bus model.
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures.
• Assist and help passengers with mobility devices, such as wheelchairs or walkers.
• Assisting passengers with boarding and properly securing wheelchairs.

Operations

• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
• Perform pre and post trip inspections and enter all defects on to the DVIR forms.
• Follow exact deadhead routing and their assigned revenue service routes.
• Depart the start of each route exactly on-time and never operate ahead of schedule.
• Perform other duties as assigned.

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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