Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford

If you're a proven Fixed Operations leader who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, Tonkin Hillsboro Ford offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service.

The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.

Why Join Tonkin Hillsboro Ford?

• Lead a high-volume Ford dealership with a strong reputation in the market

• Join one of the Pacific Northwest's most respected automotive groups

• Competitive executive compensation package with substantial earning potential

• Opportunity to influence dealership strategy and long-term growth

• Work with an established team and manufacturer-supported training resources

• Career advancement opportunities within a growing dealer organization

• Strong leadership support and investment in operational excellence

Fixed Operations Director Job Responsibilities

• Provide overall leadership and strategic direction for Service, Parts, and Warranty operations

• Drive department profitability while maintaining exceptional customer satisfaction scores

• Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates

• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement

• Recruit, train, coach, and develop managers, advisors, technicians, and support staff

• Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements

• Partner with dealership leadership to establish annual budgets and operational goals

• Improve departmental efficiency, productivity, and customer retention initiatives

• Oversee warranty administration and ensure accurate processing and reimbursement

• Foster a culture centered on accountability, teamwork, employee development, and customer service excellence

• Maintain strong relationships with Ford representatives and vendor partners

• Implement best practices that improve profitability, workflow, and overall customer experience

Fixed Operations Director Benefits and Compensation

Compensation: $180,000 - $250,000 annually, based on experience, qualifications, and performance.

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

• 401(k) with Company Match

• Generous Paid Time Off that begins accruing from Day 1

• Exclusive employee pricing for you and your family on parts, service, and vehicles