Fitness Operations Manager

Location: Watt Plaza - Los Angeles, CA

Pay Transparency: $25.00 - $30.00 per administrative hour (DOE; 30 hours per week) + $26.00 - $45.00 per hour for personal training services and/or group fitness class delivery (DOE; up to 10 hours per week); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities

The Fitness Operations Manager is an important leadership position and will be responsible for the oversight of fitness center. The Fitness Operations Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff, most educated trainers, cleanest facility, most ethical business practices and state of the art equipment. This person is responsible for achieving club objectives by developing a quality environment, meeting, or exceeding financial projections, overseeing ancillary program sales and program delivery. In addition, the Fitness Operations Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness and our client partner.

Specific Responsibilities

Essential Functions

• Achieve financial performance results through the development and implementation of fitness programs and services that create an exceptional member experience
• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Create and deepen relationships with members and enhance their sense of belonging and community within the club.
• Develop systems that deal with member issues proactively and in a timely, professional manner.
• Provide mediation between members/staff, members/members and staff/staff. Use good judgement in ensure appropriate conflict resolution.
• Maintain and process all paperwork associated with members, staff and/or club operations and ensure information is entered in the appropriate systems accurately.
• Assist in the ordering of supplies within budget guidelines.
• Report on P&L including payroll, revenue, and expenses, facility maintenance orders and member enrollment and utilization
• Support and manage team members; interview, hire, train, and coach all staff to hit monthly and yearly goals.
• Cultivate and lead a positive, team-centered work environment
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
• Administrate and process all semi-monthly payroll time sheets
• Hire, train, manage, and develop a high quality team of fitness professionals in a way that enables them to reach their full potential as well as meet company service standards
• Ensure that all members of the fitness team keep current with the appropriate certifications (i.e. PT, CPR/AED) they need for their role and maintain all paperwork associated with those certifications
• Work directly with client liaison contacts to carry out contract scope of work
• Administer emergency care to members and guests in need of assistance
• Conduct new employee and quarterly staff safety trainings
• Other duties and responsibilities as assigned by supervisor

Other Functions:

• Uphold Active's written policies and procedures
• Assist Regional Manager in creating yearly budget
• Complete and follow up on facility work order
• Conduct quarterly staff meeting
• Be knowledgeable about all programs and activities offered by Active Wellness
• Perform routine maintenance of fitness equipment
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting