Job Description
Monitors, inspects and completes tasks for restoration jobs to ensure
completion of drying, demolition, pack-out of contents and various fire
restoration activities. Prepare and review documentation to include
notes, photos and documents according to company policies and
procedures to ensure reimbursement from insurance companies.
Explains processes used to complete active jobs and next steps to
resolution in person to customers.
Job Responsibilities
Retrieves work orders, ensures appropriate equipment and supplies
are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to
resolution in person to customers using printed materials as a guide
with or without supervisor
Completes assigned jobs according to company processes while
maintaining quality control on each job with urgency
Performs fire/smoke damage repair and tasks to include water
extraction, pack-out of contents, removing/disposing of non-
salvageable materials, light construction and demolition as directed by
supervisor
Ensures equipment, supplies, vehicles, and products are properly
handled. Reports any equipment malfunction and or damage to
supervisor
Inspects jobs after completion and obtains customer signatures for
approval purposes, and requests payments when necessary
Responsible for making daily adjustments to the drying plan based on
meter readings
Inspects jobs after completion and obtains customer signatures for
approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily
job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies
and procedures to ensure reimbursement from insurance companies
Job Requirements
High school graduate or equivalent
Experience in the restoration or construction industry is preferred, but
not required
Certifications are preferred, but not required:
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good problem solving and customer service skills
Knowledge of disaster restoration industry
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an
employee to perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Incumbent must be prepared to:
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or
otherwise repositioning objects.
Must be able to stand and walk for extended periods of time. Lifting,
squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed
information given.
For safety reasons, respirators, which are used in certain situations,
must be able to seal to your face.
Inside and outside working conditions: The change of environment
such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being
performed by associates assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities from
time to time, as needed. The Company reserves the right to modify this description in the
future, with or without notice to the employee. This Job Description does not create an
employment contract, implied or otherwise, and employment with the Company remains at
will. These responsibilities are subject to possible modification to reasonably accommodate
Work schedule
- Monday to Friday
Supplemental pay
- Other
Benefits
- Paid time off
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Disability insurance
- Paid training