Fire Loss Consultant / Emergency Response Coordinator

Company: Restoration1 of Omaha
Location: Omaha Metro Area
Position Type: Part-Time / On-Call, with opportunity to grow
Compensation: On-call availability pay + response pay + commission on collected mitigation revenue

About the Role

Restoration1 of Omaha is looking for a calm, professional, and service-minded Fire Loss Consultant to help homeowners and property owners immediately after a fire loss.

This is not a high-pressure sales role. We are looking for someone who can respond quickly, communicate clearly, build trust, and help guide people through one of the most stressful moments they may ever experience.

The right person will be comfortable walking into difficult situations, listening first, explaining the restoration process, and coordinating the next steps with our internal team.

What You’ll Do

• Respond to fire loss leads in the Omaha metro area
• Meet with homeowners, property owners, or managers onsite
• Help assess immediate needs after a fire loss
• Coordinate with Restoration1’s mitigation and operations team
• Explain emergency mitigation services in a clear, ethical, and professional way
• Help secure work authorizations when the property owner chooses Restoration1
• Maintain communication with our Business Development Manager
• Represent Restoration1 with compassion, professionalism, and urgency
• Help protect our reputation as a company that puts people first

Who We’re Looking For

The ideal candidate is not necessarily a traditional salesperson. We are looking for someone who is steady, trustworthy, responsive, and comfortable helping people during stressful situations.

A strong fit may include someone with experience in:

• Fire service
• Emergency response
• Insurance adjusting
• Property management
• Restoration or construction
• Military or law enforcement
• Customer service or hospitality
• Outside sales with a relationship-first approach

Required Qualifications

• Valid driver’s license and reliable transportation
• Ability to respond quickly to fire loss leads
• Strong communication skills
• Professional appearance and demeanor
• Comfortable speaking with homeowners during stressful situations
• Ability to work evenings, weekends, or irregular hours when needed
• High level of integrity and discretion
• Willingness to follow Restoration1’s ethical response standards

Preferred Qualifications

• Bilingual English/Spanish is strongly preferred
• Restoration, insurance, construction, or emergency service experience
• Existing knowledge of the Omaha metro area
• Experience working with homeowners after property damage

Compensation Structure

This position is designed to reward availability, response, and successful customer outcomes.

Compensation may include:

• Monthly on-call availability pay
• Per-response pay for qualified fire loss responses
• Commission based on collected mitigation revenue from signed jobs

Final compensation structure will be discussed during the interview process and may vary based on experience, availability, and role fit.

What Makes This Role Different

Many companies approach fire losses with aggressive sales tactics. That is not who we are.

Restoration1 of Omaha believes restoration should be people-focused. Our role is to bring order in a moment of chaos, help the customer understand their options, and provide professional emergency mitigation services when they choose to work with us.

We are looking for someone who can win trust the right way.

To Apply

Please submit your resume and a brief note explaining why you would be a good fit for responding to property owners after a fire loss to nate.r@restoration1.com