Fire Alarm Technician Lead

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! 

The Alarm Lead Technician at Marmic Fire & Safety plays a critical role in overseeing the installation, maintenance, and repair of fire and life safety systems. This position serves as the job site lead, ensuring all work is performed to the highest quality and safety standards while maintaining strong customer relationships.

The Lead Technician will travel to customer sites in a company vehicle to perform and oversee system installations, programming, testing, and servicing of fire alarm systems. This role also includes conducting routine inspections to ensure compliance with NFPA standards, troubleshooting system issues, and completing necessary repairs.

Additional responsibilities include accurately documenting service calls, inspections, and system deficiencies, as well as clearly communicating findings and recommendations to both customers and internal team members. The Lead Technician is also responsible for maintaining tools, equipment, and the company vehicle in proper working condition, while ensuring all work is completed safely, efficiently, and in accordance with company and industry standards.

Technical Oversight:

• Oversee the installation, maintenance, and repair of fire alarm systems, and other fire safety equipment, ensuring compliance with industry standards and company policies.

Project Management:

• Collaborate with project managers to plan and execute installation and maintenance projects.
• Travel to customer sites as needed to perform quality checks on field technicians’ work and address customer complaints.
• Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.

Customer Interaction:

• Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
• Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.

Quality Control and Compliance:

• Implement and enforce quality control procedures for both fire safety systems and ensuring all work meets safety and regulatory requirements.
• Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical needs.

Documentation and Reporting:

• Maintain accurate records of service activities, including installation reports, and maintenance logs.
• Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.

Process Improvement:

• Identify opportunities for improving technical processes and service delivery.
• Collaborate with other departments to enhance operational efficiency and effectiveness.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• NICET I minimum 
• Experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading jobsite. 
• Ability to work independently and as part of a team. 
• Knowledge of NFPA codes and local regulations
• Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
• Strong work ethic and attention to detail.
• Proficiency with relevant technical tools and equipment.
• Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
• Must be drug-free and undergo pre-employment drug testing.
• Physically fit, with the ability to climb ladders, kneel on the floor, and perform physically demanding tasks.
• Flexible schedule to accommodate nighttime and daytime work as needed.
• Valid driver’s license with a clean driving record

• Associate’s or Bachelor’s degree in Fire Protection Engineering, Electrical Engineering, or a related field.
• Ability to read blueprints and technical diagrams.
• Relevant industry certifications (e.g., NICET II + certification, Fire Alarm Systems Technician) are highly desirable.
• Prior experience working in a customer-facing role and managing multiple projects simultaneously.
• Preferred/Training provided:
  Assist with inspection, testing, and maintenance of clean agent fire suppression systems
  Perform visual inspections of cylinders, piping, nozzles, and control panels
  Check system pressures, gauges, and overall condition
  Identify and report deficiencies or compliance issues
  Accurately complete inspection reports and documentation

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Weekly paychecks
• Employee Ownership Program
• Pay progression based on performance and NICET certification advancement. 
• Company-paid training programs and on-the-job training.
• Potential for a sign-on bonus
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually
• Company vehicle with maintenance care and fuel card
• Company cell phone and IT tools
• Uniform and boot allowance
• All necessary tools and equipment to perform your job

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we’ve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.