Fire Alarm Field Service Technician

Job Summary

This is a travel position reporting to our Wilmington, NC office, functioning as a full-time traveling field technician covering the New Mexico market. The role requires up to 100% travel within New Mexico to service client locations and equipment. A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance, and repair of fire alarm systems in accordance with industry standards and regulations. This position plays a critical role in safeguarding lives and property by conducting thorough inspections, performing required maintenance, and providing expert advice to valued customers.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators, to verify proper operation.
• Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices, and software.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Conduct preventive maintenance activities, such as cleaning, calibration, and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction.
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements.
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.

Location

Albuquerque, New Mexico 87189, United States

Albuquerque, NM, is a vibrant city known for its rich cultural heritage, stunning landscapes, and diverse community. It offers a unique blend of traditional and modern attractions, making it an exciting place to live and work.

Requirements

What We Are Looking For:

• High School Diploma or equivalent.
• Technical or vocational training in fire alarm systems or related field preferred.
• 3 years of experience in the servicing, maintenance, and repair of fire alarm systems in commercial and industrial settings.
• Valid State Specific license(s) for NM.
• NICET Certifications strongly preferred.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes.
• Proficiency in reading and interpreting blueprints, schematics, and technical manuals for fire alarm equipment.
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.

Physical Requirements

• Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and occasionally lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending, and kneeling for extended periods.
• Ability to work at heights and in confined spaces as needed, which would require the use of fall protection equipment and other safety devices.
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening, and other methods resulting in torque, vibration, noise, etc.