Fire Alarm Field Service Coordinator

Western States Fire Protection WSFP and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose our values and each other. And we believe in making our own luck creating our own opportunities. WSFP accomplishes this by constantly innovating finding ways to create new value and seizing new opportunities.Protecting lives and property since 1985 WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple integrity quality safety professionalism commitment.What we offerHealth Life Dental and Vision InsuranceEmployee Assistant ProgramFlex Spending FSA Cafeteria Plan and HSA 401k Plan - Matching up to 3Employee Stock Purchase PlanProfit Sharing PlanPaid Time Off PTO Parental Leave Paid Pregnancy Medical LeavePaid HolidaysTuition ReimbursementAnnual Discretionary BonusEmployer Paid Life Insurance Gym membership reimbursement Fire Alarm Field Service CoordinatorThe Fire Alarm Field Service Coordinator position is responsible for providing communication and support services to the applicable technicians and other office staff. Heshe will coordinate dispatching of the technicians by receiving and relaying phone calls and emails.The hourly rate for this position is 30.00-38.00 per hour depending on experience.Job ResponsibilitiesSchedule and dispatch technicians equipment or service vehicles to appropriate locations according to customer requests specifications or needs using radios or telephonesArrange for necessary repairs in order to restore service and schedulesRelay work orders messages and information tofrom technicians supervisors and field inspectorsConfer with customers or supervising personnel in order to address questions problems and requests for service or equipmentMaintain contact with all technicians on assignment as well as maintain their status and locationEnter update and retrieve information via multiple computer programsPrepares and maintains accurate records and logs of all telephone calls and other records files and information systemsArrange and maintain various types of records including job filesComplete the setup of new jobsprojectsResponsible for data and budget entryManage job billingsPerforms routine clerical work as requiredAssist in the completion of special projects if applicableAccomplish responsibilities as required using business software as approved by WSFPOther duties as assignedJob QualificationsTwo years experience in the fire protection industry or related industryGood computer skills with working knowledge of Microsoft products such as Outlook Word and ExcelKnowledge of Glenwood Springs CO and the surrounding areaExcellent written and verbal communication skillsProficient in multi-taskingAble to function and thrive in a fast-paced environmentPuts forth a courteous friendly helpful attitude at all times when answering the phones and dealing with both other associates and customersAbility to pass a pre-employment drug screen test and background checkThis position is accepting resumes on an ongoing basis.All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race color religion sex sexual orientation and gender identity national originor status as a qualified individual with a disability or protected veteran.VEVRAA Federal ContractorAccessibility If you need help accessing this page please contact Phone 1-877-252-2168Email