Fintech Customer Support Specialist

Who is Sam:
Sam connects talented professionals with high-growth tech companies. Our clients rely on us to provide skilled experts who deliver exceptional results and elevate user experience in fast-paced, startup environments.

Role Overview:
You'll support our client, a rapidly scaling tech company, as a Customer Support Specialist responsible for delivering a world-class user experience. This role involves responding promptly to customer inquiries via chat, email, and phone, troubleshooting technical or account-related issues, and guiding users through platform features. You'll collaborate closely with internal teams to ensure efficient issue resolution and contribute to continuous product improvement.

Who Were Looking For:
Resourceful, customer-focused professionals who thrive in dynamic environments. If you're proactive, detail-oriented, and committed to improving user experiences, you'll excel in this role.

Schedule:
This is a full-time role requiring consistent weekday availability during standard business hours.

Technical Skills:

• Strong written and verbal communication skills.

• Proficient with CRM and ticketing tools (e.g., Zendesk, Intercom, HubSpot).

• Basic troubleshooting for account and product issues.

• Experience creating and maintaining help articles or FAQs.

Bonus Qualifications:

• Previous experience in SaaS or tech startups.

• Familiarity with customer feedback systems and analytics.

• Proven ability to identify process improvements and advocate for users.

Benefits:

• Competitive full-time pay.

• Access to health benefits through Sam's partner network.

• Exclusive professional resources and perks.

• Opportunity to grow within a fast-scaling tech organization.

• Collaborative team culture and advancement opportunities.

Note:
This is a 1099 contractor role. Contractors are responsible for their own taxes and health benefits, which may be secured independently or through Sam's partner programs.