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Financial Systems Analyst (Senior)

Quantech Services, Inc.

  • Springfield, VA
  • 12 days ago

    Highlights

    This includes, but is not limited to: Operating and supporting the Financial System Help Desk Tier 1/2 for NGA financial systems (GEO-F, GEAR, ORBIT, CRS, and IPP) by processing and resolving service requests routed via the NGA Enterprise Service Center (ESC). Supports the Financial System Help Desk Tier 1/2 for NGA financial systems including GEO-F, GEAR, ORBIT, CRS, and IPP, addressing service requests routed by the NGA Enterprise Service Center (ESC).

    Numbers & Facts

    LocationSpringfield, VA

    Description

    The Senior Financial Systems Analyst serves as a member of team that:

    • Supports Financial System Operations & Maintenance Support for the Financial Management Directorate (FM) and FM Business Solutions Office (FMZ).

    • Supports the Financial System Help Desk Tier 1/2 for NGA financial systems including GEO-F, GEAR, ORBIT, CRS, and IPP, addressing service requests routed by the NGA Enterprise Service Center (ESC).

    • Performs administrative and support functions such as user account actions, batch job support, and system security administrator activities.

    • Supports financial system enhancements, master schedules, post-patch/build testing, and end-user training.

    • Provides audit and configuration support, including application access reviews, system security documentation, and tracking release baselines.

    Tasks: Support internal NGA financial management and financial system operations, maintenance, enhancements, and audit activities as designated by government leads. This includes, but is not limited to:

    • Operating and supporting the Financial System Help Desk Tier 1/2 for NGA financial systems (GEO-F, GEAR, ORBIT, CRS, and IPP) by processing and resolving service requests routed via the NGA Enterprise Service Center (ESC).

    • Performing user account actions, assigning and tracking user permissions, managing licenses and approvers lists, and executing batch job support as required.

    • Maintaining Help Desk SOPs and generating/reporting daily Help Desk statistics and metrics.

    • Supporting financial system enhancements by participating in governance, maintaining technology roadmaps/master schedules, and updating end-user training plans and materials.

    • Executing post-patch and post-build testing, including User Acceptance Testing (UAT) and maintaining/updating test scripts.

    • Supporting internal and external financial application access audits, including Provided By Client (PBC) responses, system walkthroughs, and SSAE 18 reviews.

    • Maintaining system security documentation, policies, and configuration management for released APIs, tracking incidents and discrepancies against tested baselines.

    • Utilizing Service+, Jira, Confluence, and enterprise ticketing platforms to manage user action items and resolve access/system trouble tickets.

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