Financial Operations Specialist

Financial Operations Specialist

Salary

$23.31 Hourly

Location

100 W HOUSTON ST, SAN ANTONIO, 78205, TX

Job Type

4A Full-Time

Job Number

2027-00027

Department

Finance

Opening Date

10/01/2026

Closing Date

10/18/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

Under general direction, is responsible for providing support, guidance and informal training on technical software support. Position is responsible for tracking and reporting incidents problem resolution. Working conditions are primarily inside an office environment. Exercises no supervision.

Work Location

City Tower - 100 W Houston St., San Antonio, TX 78205

Work Hours

7:45 a.m. - 4:30 p.m.; Monday - Friday

Essential Job Functions

• Provides first-level support to internal and external customers to include a full range of assistance to system users. Responds to questions relating to software, hardware, system and business process issues. Provides timely and accurate information, guidance, and training to customers via phone, email and in person.
• Monitors ongoing issues relating to departmental systems; follows up with customers to ensure issue resolution. Proactively tracks and identifies issues affecting customers; helps develop solutions and communicates results.
• Serves as a liaison between ITSD and users to resolve issues.
• Prepares and maintains trouble ticket logs, division records, training manuals, reports and correspondence relating to departmental systems.
• Coordinates customer service satisfaction surveys and communicates results to management.
• Compiles, uploads and tests financial system data. Uses various record validation strategies to ensure accuracy and integrity of data systems.
• Analyzes and documents departmental needs and requirements as they relate to departmental systems. Makes recommendations to meet these needs.
• Participates in system analysis, design, validation, and testing relating to system enhancements and upgrades.
• Assists with developing standardized reports required by management to advance Citys goals and objectives.
• Transfers knowledge to customers and colleagues. Provides formal and informal training to internal and external customers.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Associates Degree from an accredited college or university.
• Two (2) years of service desk experience or a related work experience.

Preferred Qualifications

• Experience with SAP or other ERP Systems
• Experience using Excel.
• One (1) Year of customer service experience.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of financial and purchasing systems, including SAP, ERP and point-of-sale systems.
• Knowledge of IT processes, such as configuration management, change management, and service desk management.
• Skill in analyzing operational problems and assessing resolutions to problems.
• Skill in exercising judgment responding to questions and releasing information.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to provide assistance to users in resolving systems problems over the phone or online.
• Ability to work with project teams to support and/or develop high technology systems and solutions.
• Ability to reason logically using a variety of techniques to resolve problems, properly manage time and resources, and work under strict deadlines.
• Ability to present ideas verbally and in writing in a clear, professional and courteous way.
• Ability to function calmly in stressful situations which may require a

high degree of sensitivity, tact and diplomacy.

• Ability to influence and negotiate solutions to business and operational issues.
• Ability to establish and maintain effective working relationships with City staff, external vendors, internal customers and the general public.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SAR2W) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work
• Yes - Train for Jobs SA
• Yes - Both Programs
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School (No GED)
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

How many years of experience do you have working at a service desk experience or a related work experience?

• I do not have any experience
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

06

Select any of the following Microsoft Office applications that you have professional experience with and can utilize without any assistance:

• Word
• Excel
• Access
• PowerPoint
• Publisher
• Visio
• Outlook
• Teams
• None of the above

07

Select the response that best reflects the strength of your abilities with Microsoft Excel:

• No Experience or Exposure
• Beginner - familiar with some functions, able to utilize a smaller subset of those functions. (able to read and edit spreadsheets and write basic arithmetic formulas)
• Intermediate - familiar with most functions, able to utilize a robust subset of those functions. (able to manipulate data by creating graphs, pivot tables, and using filters)
• Advanced - familiar with nearly all functions, able to utilize nearly all functions. (able to perform analysis using more complex formulas such as If, Vlookup, Index/Match, Data Model, or What-If Analysis such as Goal Seek)
• Expert - familiar with and able to utilize all functions. (able to perform all previously listed examples in addition to the automation of workflows through the use of VBA scripts/macros)

08

Please rate your level of expertise with SAP.

• Limited Experience
• Intermediate Experience (requires little or no assistance)
• Advanced Experience (subject matter expert - able to teach others)
• No Experience

09

How many years of customer service experience do you have?

• Less than one year
• 1-2 years
• 3-5 years
• 6-9 years
• 10 years or more
• I have no customer service experience.

10

Please select the following areas you have professional experience with.

• Working at a IT Help Desk
• Resolving Customer Issues
• Answering Phones
• Working with Vendors/Procurement/Buyers
• Reporting Incidents
• Assisting Internal Customers
• Assisting Customers With Software Use
• Managing Service Tickets
• Working with financial or purchasing systems (SAP, ERP, etc.)
• Responding to Customer Emails
• None of the above

11

How would you describe your proficiency in using the computer and ability to learn new computer skills?

• Beginner - Basic understanding but will need assistance to utilize.
• Intermediate - Can use most software with very little assistance
• Advanced - Can utilize all major software and others without any assistance.
• Expert - Subject matter expert with ability to use advanced features in software and is capable of training others.
• None of the above

12

Describe your experience with assisting customers through the phone or an email. What were some task and questions you assisted them with? If you do not have any, respond "n/a"

13

Describe how you build and maintain satisfactory customer relations. Include what skills you use and where you gained this experience. If you do not have any, respond "n/a"

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx