Financial Counselor Manager, Jewish Hospital

Primary Location:

Jewish Hospital

Address:

200 Abraham Flexner Way Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

This position leads the financial counseling team throughout the organization, promoting a team approach, competent and accountable environment to produce successful outcomes of all patient encounters. Maintains solid job and system knowledge with thought and collaboration to ensure regulatory compliance and financial performance objectives are achieved that are related to clinical and revenue cycle initiatives. This position is responsible for monitoring the quality of financial clearance and patient responsibility collections through routine reporting and benchmarking to industry best practice. The ability to communicate effectively with all types of people at all levels is critical.

The aptitude to analyze data and provide written summary and/or presentation of findings and recommendations. Ability to lead intra/interdepartmental process improvement teams. Excel, Word, and Power Point aids are important components of communication.

Essential Functions:

• Provides leadership to the front-end revenue cycle daily operations through example and mentoring.
• Assures processes are in place for patient financial clearance functions, including but not limited to insurance coverage is successfully verified prior to or at time of service.
• Develop and train protocols on price estimation to better inform patients regarding the cost of care for planned services and improve collections in advance.
• Develop processes and education to improve point-of-service patient collections, including but not limited to co-payment, deductible, co-insurance expectations.
• Develop processes for patient financial counseling with the goal to successfully secure funding for uninsured patients and improve customer satisfaction.
• Create and maintain payer guides, that outline all financial clearance steps to be completed prior to or at the time of service, so that financial matters are resolved before the patient presents for care.
• With leadership, develop process for charity care and a system for maintaining reoccurring review and approval to keep patient financial expectation in alignment with policy.
• Regularly search for and identify opportunities for quality and process improvement resulting in improved efficiency in the front-end revenue cycle and accelerate cash collections.
• Manages overtime and other departmental expenses
• Contribute to positive business results by maintaining a workplace characterized by high performance, mutual support and respect, and teamwork.
• Regularly search for and identify opportunities for quality and process improvement resulting in improved efficiency and increased productivity.
• Responsible for keeping staff up to date with any specific policy changes.
• Identify deficiencies in staff performance and backlogs in inventory statistics in a timely manner and act to address outstanding issues.
• Maintains in-depth knowledge of the Registration and EHR system
• Keeps Revenue Cycle leadership abreast of issues and concerns that affect cash flow and/or staff efficiency or morale.
• Hold regular meetings with staff.
• Other duties as assigned

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• Bachelor's degree in healthcare, business, accounting, finance or equivalent leadership experience

Experience:

• 3 - 5 years' experience in Patient Access operations
• Extensive knowledge of relationship between admitting, clinical areas, financial areas, pre-service and point-of-service clearance activities
• Must be able to work under considerable stress, always using tact and diplomacy
• Must be flexible to meet with clinical or revenue cycle stakeholders before and after normal work hours
• STAR and/or Cerner experience preferred

Certification:

• HFMA or NAHAM Certification preferred (can be acquired post hire)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Expert knowledge of all payer requirements for authorization
• Proactive - anticipate and plans for problems before they arise
• Organized - manages time effectively, keeps tasks appropriately prioritized
• Flexible - ability to change direction as needed for the good of the department or organization
• Evaluate the validity and credibility of data to formulate evidence-based recommendations
• Synthesize complex information from disparate data sources to drive strategic decisions

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:

• Critical thinking - ability to think through issues and identify appropriate options

Computer Skills:

• Advanced knowledge in Excel with experience in Microsoft Office and Smartsheet.

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and always protects sensitive data
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health